Join us for an exciting career with the leading provider of supplemental benefits!

Our Promise
Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

The Provider Relations Document Specialist plays a critical role in supporting the Provider Relations department by managing and improving Dental and Vision Provider Manuals, Toolkits, and other provider-facing documentation. This position enhances the overall Avēsis provider experience by ensuring clarity, accessibility, and usability of key materials. The specialist collaborates with multiple cross-functional teams to streamline operations, drive workflow improvements, and support provider education efforts.

Competencies:

Functional:

• Create, manage, and update Dental and Vision Provider Manuals and Toolkits and other provider-facing documentation.
• Partner with multiple cross-functional departments to develop and implement operational improvements to daily workflows.
• Be an accountable and supportive role to the Provider Relations team success to include department operational, quality, and individual KPIs.
• Responds to inquiries, provide education and may research, analyze, and recommend resolution updates to assist with provider confusion or disputes.
• Assist with the development of and improvement of Provider facing documentation, including but not limited to provider manuals, toolkits, bulletins, presentations, training documents.
• Ability to prioritize and organize a diverse workload required.
• Attend work-related events/conferences while representing the organization and brand in a professional manner as needed.

Core:

• Knowledge of health plan operations.
• Knowledge of provider/health plan contracts/agreements highly desired.
• Microsoft applications and other window-based applications to include an intermediate level in Microsoft Excel and databases, like creating formulas, pivots, charts and utilizing functions.
• Knowledge of and intermediate ability to use various computer programs such as Smartsheet and Microsoft Office including spreadsheets, data bases, word processing and presentation software and programs/systems utilized in data analysis.
• Ability to create PowerPoint presentations for delivery to external audiences.
• Ability to manage multiple projects simultaneously and meet deadlines.

Behavioral:

• Collegiality: building strong relationships on company-wide, approachable, and helpful, ability to mentor and support team growth. 
• Initiative: readiness to lead or take action to achieve goals.
• Communicative: ability to relay issues, concepts, and ideas to others easily orally and in writing.
• Member-focused: going above and beyond to make our members feel seen, valued, and appreciated.
• Detail-oriented and thorough: managing and completing details of assignments without too much oversight.
• Flexible and responsive:  managing new demands, changes, and situations.
• Critical Thinking: effectively troubleshoot complex issues, problem solve and multi-task.
• Integrity & responsibility:  acting with a clear sense of ownership for actions, decisions and to keep information confidential when required.
• Collaborative: ability to represent your own interests while being fair to those representing other or competing ideas in search of a workable solution for all parties.

Minimum Qualifications:

• 2+ years’ experience working in a Dental/Vision office.
• Comprehension of Medical/Dental/Vision Terminology.
• High School Diploma or equivalent required.
• 2+ years of experience in document management, technical writing, provider relations, or a similar role.
• 1 to 2 years of health insurance claims, as well as ability to analyze data to resolve provider claim issues preferred.
• Proficiency with MS Office including Excel and PowerPoint.
• A valid driver's license with proof of auto insurance and the ability to use your own vehicle.
• The ability to travel up to 50% is required to meet prospective clients, existing customers, attend trade shows and other meetings as needed.  Travel times may vary and can range from short overnight trips to extended stays.
• As this role is a remote role, you are required to maintain internet service that allows you to complete your essential job duties without issue. Rates of 50 Mbps download and 10 Mbps upload while hardwired and not on a VPN are sufficient.

Preferred Qualifications:

• Bachelor’s degree in business administration, Communications, Healthcare Administration, or a related field (or equivalent experience).
• 2+ years of Provider Relations or Member Engagement experience
• Dental Assisting National Board (DANB) certified, Certified dental assistance (CDA), Certified Ophthalmic Assistant, Certified Ophthalmic Technician, or Certified Ophthalmic Medical Technician.

We Offer

• Meaningful and challenging work opportunities to accelerate innovation in a secure and compliant way.
• Competitive compensation package.
• Excellent medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period.
• Life and disability insurance.
• A great 401(k) with company match.
• Tuition assistance, paid parental leave and backup family care.
• Dynamic, modern work environments that promote collaboration and creativity to develop and empower talent.
• Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best.
• Employee Resource Groups that advocate for inclusion and diversity in all that we do.
• Social responsibility in all aspects of our work. We volunteer within our local communities, create educational alliances with colleges, drive a variety of initiatives in sustainability.

Equal Employment Opportunity

At Avēsis, We See You.  We celebrate differences and are building a culture of inclusivity and diversity. We are proud to be an Equal Employment Opportunity employer that considers all qualified applicants and does not discriminate against any person based on ancestry, age, citizenship, color, creed, disability, familial status, gender, gender expression, gender identity, marital status, military or veteran status, national origin, race, religion, sexual orientation, or any other characteristic.  At Avēsis, we believe that, to operate at the peak of excellence, our workforce needs to represent a rich mixture of diverse people, all focused on providing a world-class experience for our clients.  We focus on recruiting, training and retaining those individuals that share similar goals.  Come Dare to be Different at Avēsis, where We See You!