IT Project Analyst III

Vestcom is the industry leader in technology-driven shelf-edge solutions for Retailers and CPGs. Our data-integrated media solutions drive sales and loyalty, engaging shoppers where it matters most – the point of decision. Our patented innovation has been trusted by top retailers for more than 30 years to drive productivity and profitable growth. For our growing team of over 1000 employees, Vestcom offers the stability of an established company with the entrepreneurial spirit and fast-paced environment of a start-up.

Vestcom is a standalone business unit of Avery Dennison, a Fortune 500 leader in materials science and packaging materials. Learn more at www.vestcom.com.

Opportunity

The primary objective of IT Project Analysts is to maintain standard workflow processes as well as identify, document, and train stakeholders in new or improved workflow processes. Workfront, a third party, online workflow management tool, is the principal tool used for organizing and executing workflows. IT Project Analysts’ duties include Workfront project administration, project onboarding and closure, sprint project management, reporting, issue management, process improvement, documentation, and coordination. IT Project Analysts work daily with various stakeholders, including our customer service PM teams, roughly 12 distinct teams within IT, production facility team members, accounting, and others. Excellent understanding of standard project management practices is required for most projects including management of project plans, quoting, resources availability, project scheduling, prioritization, communicating status updates, and change management. Beyond standard project management skills, the ITPA position will require an evolving understanding of client business rules and technical processes unique to Vestcom. 

Key Areas of Responsibility

• Workfront Project Administration – Uses Workfront to manage the project and tasks within the project to show burndown, resource utilization, project progress and documentation.
• Project Onboarding and Closure - Drives project onboarding and closure including the following processes: business requirement reviews, quoting, scheduling, resource management, and closure.
• Sprint Project Management - Manages project portfolios for clients which include the following duties: continually developing knowledge of client business rules and technical systems used to perform work, publishing project schedules to stakeholders, maintaining project plans, sponsoring meetings between client rep and IT resources, identifying, and helping to overcome obstacles, and providing progress reports as needed.
• Reporting – Creates, monitors, and trains users on Workfront reports that drive processes including billing, performance monitoring, time tracking, project onboarding / closure, issue management, work queues belonging to teams outside IT and inform leadership of project status.
• Issue Management – Supports the Helpdesk issue management process in Workfront through answering questions and assisting IT with maintaining their Helpdesk issue queues as needed.
• IT Process Improvement – Identifies workflow inefficiencies and then creates processes for, documents, and trains stakeholders in new or improved workflows.
• Other duties as assigned by management.

• Bachelor's degree in Information Technology, Communications, or related field; 5+ years of related Information Technology project management experience; or equivalent combination of education and work experience.  
• PMI Project Management Professional (“PMP”) certification a plus.
• Excellent written and verbal communication skills.  Must be able to effectively inform/update internal and external stakeholders regularly on status and immediately on any issues.
• Demonstrated track record of successful project management and change management initiatives.
• Advanced knowledge of Microsoft Office programs including Excel, Word, PowerPoint, and Outlook. Workfront experience a plus.
• Teamwork Skills – ability to work with diverse teams with often competing agendas. 
• Ability to work in an environment with a high velocity of change and with limited knowledge and/or information about business requirements or deliverables.
• Ability to prioritize work requests from multiple requestors and with limited resource availability
• Personal desire to perform at a high level in the following areas: exceptional project management service to stakeholders inside and outside the IT department; high quality and timely project deliverables; excellent verbal and written communications in all messaging to stakeholders from emails to process documentation.
• Ability to embody and reflect Vestcom’s core values

The salary range for this position is $91,725 - 122,300/year.
The hiring [base salary / wage rate] range above represents what Avery Dennison reasonably expects to pay for this position as of the date of this posting. Actual salaries will vary within the range, and in some circumstances may be above or below the range, based on various factors including but not limited to a candidate’s relevant skills, experience, education and training, and location, as well as the job scope and complexity, responsibilities, and regular and/or necessary travel required for the position, which may change depending on the candidate pool. Avery Dennison reserves the right to modify this information at any time, subject to applicable law.

Additional Requirements

• Travel will be minimal but may be required as needed to support clients.
• Compliance with Company policies concerning maintaining a drug free workplace is required
• Compliance with all Company policies is required including all safety policies and procedures

Supervisory Responsibilities 

None.

Management Disclaimer

Management reserves the right to revise, change or modify the duties and responsibilities of this position at any time to meet business and organizational needs. This position description may not list all duties for this position. The incumbent in the position may be asked to perform other duties. This position description is not a contract for employment and either the incumbent or Company may terminate employment at any time, for any reason. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines. 

Reasonable Accommodations Notice
If you require accommodations to view or apply for a job, alternative methods are available to submit an application. Please contact (440) 534-600 or email: [email protected] to discuss reasonable accommodations.