Academic Advisor - job 1 of 2

Augsburg University has maintained a strong academic reputation defined by excellence in the liberal arts and professional studies since 1869. A safe and welcoming campus in the heart of Minneapolis, Augsburg offers undergraduate and graduate degrees to nearly 3,200 diverse students.

Augsburg’s mission is to educate students to be informed citizens, thoughtful stewards, critical thinkers, and responsible leaders. The Augsburg experience is supported by an engaged community that is committed to intentional diversity in its life and work. An Augsburg education is defined by excellence in the liberal arts and professional studies, guided by the faith and values of the Lutheran church, and shaped by its urban and global settings.

Augsburg invites individuals who share our mission and commitment to intentional diversity, equity, inclusion and belonging to join our community.  In particular, Augsburg invites BIPOC, LGBTQIA+, individuals with disabilities, women, veterans and those from underrepresented or marginalized backgrounds are encouraged to apply. 

Summary of Position

The Academic Advisor position works with traditional and adult undergraduate students. The position provides culturally competent advising to Augsburg’s diverse undergraduate students, with a full range of support including orientation, academic program planning, course selection, and registration. The position works to monitor student progress and suggests and connects students with appropriate student support team members when students encounter academic difficulties, working holistically with students on issues of the hidden curriculum and navigating college systems. The person will coordinate with other University departments regarding programs that support student progress.

The Academic Advisor also works with the student information system and various data files and sources, and prepares a wide variety of reports using multiple data sources. The position keeps abreast of University policies and procedures, and rules and regulations to assist students in meeting academic requirements. The position does special projects as assigned.

Primary Responsibilities

• Provides advising for undergraduate students, prospective students, and transfer students, including but not limited to: assisting students on academic, career and personal issues; identifying the educational and career options appropriate for each student and assisting with the analysis of each option, including possible outcomes and their implications. 
• Assists students and faculty advisors with registration and scheduling issues, drop/add, change of registration and registration holds, and general advising questions.
• Provides guidance in course selection in keeping with the student's interests, goals and abilities. Provides coordination and support to ensure student progress toward degree completion and graduation.
• Supports the implementation and management of technology tools that support enhanced academic advising and student success strategies.
• Keep abreast of higher education policies, procedures, rules, and regulations to assist students in meeting academic requirements.
• Responds to inquiries, investigates, and resolves problems related to course registration, course selection and scheduling, academic success.
• Interprets and explains college and university policies and procedures to parents and prospective students as well as to current students and faculty.
• In conjunction with the University and the Director of Academic Advising, coordinates the department's participation in a variety of special admissions and advising events.

Additional Responsibilities

• When staff members are out of the office or away from their desk, the team members share responsibility for their colleague's workload. This includes but is not limited to front desk coverage, responding to e-mails and phone calls, and administering assessment tests.
• Collaborate with faculty and staff from various departments in: committee work, staff meetings, and consultation with individual academic departments and support services (Trio-SSS, CLASS, Counseling, Student Support Directors, Athletics, Center for Service Work and Learning, Residence Life, Information Technology, etc.)
• Initiate and maintain connections with professional associations and colleagues, including: Minnesota Private College Advising Network and National Academic Advising Association.
• Special projects as assigned.
• All other duties as apparent or assigned by supervisor(s).

Work Environment and Physical Demands

• Typical work environment is an office. (To ensure student confidentiality, Gage Center conference rooms are utilized when office partners have concurrent appointments).
• Sedentary work for long periods of time.
• Regular computer and phone use.
• Periods of intense work environment throughout the academic year.

Minimum Qualifications

• Bachelor’s Degree in Counseling, Psychology, College Administration, or other closely related field.
• Three (3) years of relevant professional work experience.  
• Knowledge of counseling theories and student development required.

Knowledge, Skills, Abilities

• Demonstrated ability to work cross-culturally with students, faculty, and staff.
• Ability to communicate effectively orally and in writing.
• Ability to work effectively and collaboratively in a diverse work environment.
• Ability to be attentive to details, be accurate, be precise.
• Ability to lead/teach; work in a team environment; and work independently with little supervision.
• Ability to reason/analyze; maintain confidentiality; and demonstrate patience, understanding.
• Ability to show initiative; organize workflow; manage multiple projects; and handle frequent interruptions.

Compensation and Benefits at Augsburg

• The compensation range is $47,000 - $53,000 per year, DOQ.

Augsburg University offers a competitive and comprehensive total rewards program including: 

• Medical, dental and vision coverage
• A generous 403(b) matching program with an employer contributions of up to 8% upon eligibility
• Up to 100% tuition remission for employees, spouses and dependents, and participation in the Tuition Exchange program with colleges and universities throughout the US
• Generous paid time-off, including 14 paid holidays, 12 sick days, 2 community service days, and vacation of up to 22 days per year immediately upon hire
• Employer-paid STD, LTD and life insurance
• Employee Assistance Program (EAP) for all employees

Equal Opportunity and Affirmative Action Statement

Augsburg is an equal opportunity employer and does not discriminate on the basis of gender, sexual orientation, marital status, gender identity, race, age, disability, religion, national origin, color, or any other protected class.  

Augsburg University is committed to providing equal employment opportunity to all applicants and employees regardless of their race, color, creed, religion, gender, age, national origin, familial status, disability, veteran status, sexual orientation, gender identity, gender expression, marital status or public assistance status, or any other characteristic protected by federal, state, or local law. 

If you need a reasonable accommodation to complete our application process, please contact our Human Resources Department at phone number: 612-330-1058 or email: [email protected].

Augsburg University is committed to providing equal employment opportunity to all applicants and employees regardless of their race, color, creed, religion, gender, age, national origin, familial status, disability, veteran status, sexual orientation, gender identity, gender expression, marital status or public assistance status, or any other characteristic protected by federal, state, or local law. 

If you need a reasonable accommodation to complete our application process, please contact our Human Resources Department at phone number: 612-330-1058 or email: [email protected].