Business Systems Analyst, NetSuite

Attentive® is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement. Attentive enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance. Activating real-time data from multiple channels and advanced AI, the platform personalizes content, tone, and timing to deliver 1:1 messages that truly resonate.

With a top-rated customer success team recognized on G2, Attentive partners with marketers to provide strategic guidance and optimize SMS and email campaigns. Trusted by leading global brands like Neiman Marcus, Samsung, Wayfair, and Dyson, Attentive ensures enterprise-grade compliance and deliverability, supporting trillions of interactions across more than 70 industries. To learn more or request a demo, visit www.attentive.com or follow us on LinkedIn, X (formerly Twitter), or Instagram.

Attentive’s growth has been recognized by Deloitte’s Fast 500, Linkedin’s Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees!

About the Role

Attentive is seeking a NetSuite Business Systems Analyst to join our growing Business Systems team. In this role, you’ll help shape the future of our Finance technology ecosystem by enhancing and expanding our NetSuite ERP platform. You’ll be responsible for gathering requirements, building scalable and sustainable solutions, optimizing systems, and driving process improvements. As a subject matter expert in NetSuite and its financial modules, you’ll play a key role in supporting critical cross-functional initiatives and projects. You’ll partner closely with Finance, IT, and other teams to streamline processes, enhance system capabilities, and deliver data-driven insights that enable smarter business decisions.

• Support end-to-end solutioning: design, develop, test, and deploy NetSuite functionality and improvements to meet Finance needs
• Process analysis and optimization: Analyze business processes, identify automation opportunities, and lead projects to implement improvements within NetSuite financial modulesRun cross-functional requirement sessions to elicit, document, and define business requirements to identify functional scope for enterprise-size projects
• Prepare current-state documentation inclusive of all data flows, process flows, integration and workflows
• Respond to issues and incidents in Jira, working with other cross-functional teams to balance priorities, risk, and schedules as required.
• Triage bugs and incidents to address tasks such as  item configuration, workflows, custom fields, custom records, dashboards, advanced templates, multibook entities, searches, reporting changes, and other administration duties

• 3+ years of experience and working knowledge of core Netsuite ERP functionality, subscription billing (have direct experience with Zone Billing, Suitebilling) and/or the Advanced Revenue Management module (ARM)
• Experience with providing ongoing support and maintenance for NetSuite applications, including troubleshooting and resolving issues
• Expertise with requirements gathering, process mapping, and system configuration.  Hands-on experience managing the entire SLDC specifically within the Agile Framework and familiarity with RACI a plus.
• Knowledge of Order to Cash, Procure to Pay, Record to Report processes 
• Excellent communication, collaboration and analytical problem-solving skills; ability to handle competing priorities and manage stakeholder expectations
• Ability to perform advanced data analysis and reconciliation in Excel/Gsheet

You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.

For US based applicants:

- The US base salary range for this full-time position is $75,000 - $115,000 annually + equity + benefits

- Equity is a substantial part of the total compensation package

- Our salary ranges are determined by role, level and location

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Attentive Company Values

Default to Action - Move swiftly and with purpose

Be One Unstoppable Team - Rally as each other’s champions

Champion the Customer - Our success is defined by our customers' success

Act Like an Owner - Take responsibility for Attentive’s success

Learn more about AWAKE, Attentive’s collective of employee resource groups.

If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.

At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.