Director, National Accounts

The Director, National Accounts – Home Warranty is a strategic leader responsible for driving performance across indirect sales channels and optimizing program execution for large-scale Home Warranty accounts. This role requires deep industry expertise, a proven track-record of leading high-performing sales teams, and the ability to influence client outcomes through data-driven insights and operational excellence. The Director will oversee cross-functional initiatives, manage key client relationships, and ensure alignment with Assurant’s growth and customer experience goals.

What will be my duties and responsibilities in this job?

• Develop and execute Performance Optimization strategies tailored to Home Warranty programs
• Influence and hold key client senior sales leadership relationships including, but not limited to client area vice presidents, senior vice presidents and franchise owners to promote Performance Optimization
• Represent Performance Optimization in client business reviews and strategic planning
• Work directly with and oversee initiatives with client teams including corporate program managers, marketing, directors, and vice presidents to promote Performance Optimization
• Analyze performance and forecast trends to inform strategic decisions
• Deliver internal and external reporting on KPIs, revenue, and customer metrics
• Coach, mentor, and develop team members to build leadership bench strength
• Effectively lead a team of Regional Account Managers to drive growth and customer experience expectations
• Oversee administrative and operational tasks related to account management
• Stay up to date on industry trends, insights and market conditions
• Support client conferences and networking/sponsorship opportunities within the Home Warranty space
• Operational responsibility for accounts within the Home Warranty space
• Manage team resources and support budget planning
• Implement programs to motivate Assurant Performance Optimization employees
• Support all Assurant initiatives as outlined by the AVP, Performance Optimization and VP, Global Sales Optimization

What are the requirements needed for this position?

• Bachelor’s degree preferred or equivalent relevant experience
• 10+ years of experience in the Home Warranty or Real Estate industry
• 5+ years of people leadership experience, preferably in a sales or client-facing capacity
• Proven success in leading indirect sales teams and driving performance in addition to managing large-scale client relationships in Home Warranty or Real Estate industry
• Sales forecasting, reporting, and optimization
• Strong analytical and presentation skills
• Proficiency in Microsoft Excel, PowerPoint, and Word
• Position is primarily remote with 50%–75% travel required for client meetings, team leadership, and strategic planning sessions

What other skills/experience would be helpful to have?

• Bachelor’s degree in business, marketing, or related field
• Prior leadership experience within Home Warranty or real estate industry
• Real estate industry experience with senior level relationships, former franchise owner,  brokerage support, branch manager and/or HW experience.
• Familiarity with Salesforce and proficiency with Microsoft Office Suite

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Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Expected application deadline is

If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

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For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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