Director, Ticket Sales (University of Miami)

POSITION: Director, Ticket Sales

DEPARTMENT: Legends Global Sales     

REPORTS TO: Assistant VP, Sales

FLSA STATUS: Exempt  

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!

GLOBAL SALES

A true partnership on every level. That’s what Legends forges with each and every team, stadium, athletic director, and owner we serve to strengthen sales and partnership results as a team effort. As an extension of your team, our sales experts work diligently with your management and staff to create solutions and programs that are always fully custom to your needs and goals. Look to us to delve deep to understand your values, your market and your target audience – help you solve problems and ultimately deliver the right game plan to drive your organization forward.

THE PROJECT

The University of Miami has entered a long-term partnership with Legends to oversee athletics ticket sales, customer service, annual fund solicitation/engagement, ticket operations, digital marketing, corporate partnerships, and multi-media rights opportunities.  In addition, Legends will represent the University in developing campus-wide strategic partnerships.  As the exclusive partner for Miami Athletics, Legends will engage Hurricanes fans and donors, local and regional South Florida businesses, and national brands with unique and integrated sponsorship, ticketing, and hospitality options.   

THE ROLE

The Miami Hurricanes are seeking an energetic and driven Director of Ticket Sales to lead and actively contribute to the ticket sales team. This position will not only manage and motivate sales representatives but will also personally sell season tickets and group packages across football, basketball, and baseball. The Director will be a hands-on leader responsible for driving revenue, monitoring daily activity, and setting the tone through individual performance. This role will report to the Asst. VP, Sales.

ESSENTIAL DUTES AND RESPONSIBILITIES

• Personally sell season, group, and single-game ticket packages through outbound calls, in-person meetings, networking, and events.
• Build and manage a portfolio of key accounts, including high-value prospects and existing customers.
• Consistently meet or exceed assigned personal sales goals.
• Supervise daily activities of the sales team, ensuring they are executing outbound efforts and following up on leads.
• Monitor call activity, pipeline management, and progress toward goals.
• Conduct regular training, call reviews, and one-on-one meetings to develop staff.
• Execute sales strategies and campaigns as directed by leadership.
• Ensure the team is effectively managing group sales initiatives and targeted promotions.
• Provide feedback from the sales team to help refine future campaigns.
• Partner with marketing and operations to align campaigns with promotions and gameday initiatives.
• Provide regular sales performance reports to senior leadership.
• Assist with gameday responsibilities related to sales, service, and fan engagement.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Demonstrated ability to sell season tickets, groups, and/or premium seating at a high level.
• Experience with CRM systems and ticketing platforms.
• Excellent communication, organizational, and interpersonal skills.
• Ability to work evenings, weekends, and holidays as dictated by the athletics schedule.

EDUCATION AND/OR EXPERIENCE    

• Bachelor’s degree required.
• 4–6 years of proven success in sports ticket sales, including at least 2–3 years in a supervisory role.

COMPENSATION

Competitive salary and bonus opportunities; Generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site – University of Miami

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.