Fast Facts

Ascend Learning is seeking a User Experience and Website Specialist to enhance digital customer interactions through user testing and website improvements, fostering a seamless online experience.

Responsibilities: You will conduct usability testing, manage website updates, lead journey mapping initiatives, and improve customer experiences.

Skills: Requires expertise in customer journey analysis, UX research, proficiency with data analysis tools, strong analytical skills, and knowledge of HTML/CSS.

Qualifications: Bachelor's degree in Human-Computer Interaction, Psychology, Marketing, or related field with 3+ years of relevant experience.

Location: Burlington, Massachusetts, United States or Remote within the USA

Compensation: Not provided by employer. Typical compensation ranges for this position are between $70,000 - $100,000.

We Impact Lives Through Purpose-Driven Work in A People First Culture 

Ascend Learning is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data driven solutions across the lifecycle of learning. 

Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. 

We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more. 

Ascend Learning leads the way in innovation and solution creation to improve outcomes and deliver results for students, educators, and healthcare workers in the ever-changing field of healthcare. We offer advanced resources that drive nursing success, empower front-line certified allied health workers, help physicians pass boards and stay current, and provide education management tools for medical education programs. 

WHAT YOU'LL DO  

As a User Experience and Website Specialist, you will be responsible for combining user testing with website updates and maintenance to ensure our digital properties offer a seamless and engaging experience for our customers. You will play a crucial role in analyzing customer interactions, conducting usability tests, and implementing website improvements based on your findings. 

WHERE YOU’LL WORK  

This position will work a hybrid schedule from either our Leawood, KS or Burlington, MA office locations preferred. Remote will be considered within the United States. 

HOW YOU’LL SPEND YOUR TIME 

• Conduct remote usability testing, heuristic reviews, surveys, user personas, and journey mapping to gather insights on user behavior and preferences. 
• Manage maintenance/outage banners, update coupon codes, and ensure timely and accurate communication to users. 
• Lead cross-functional teams to implement journey mapping initiatives that enhance the customer experience. 
• Conduct Compliance Audits, Journey Mapping, Reporting, Continuous Improvement, Google Product feeds, etc.  

WHAT YOU'LL NEED 

• Bachelor's degree required. 
• Degree in Human-Computer Interaction, Psychology, Marketing, or a related field. 
• 3+ years of experience in customer journey analysis, UX research, or a related role, with a proven track record of improving customer experience. 
• Proficiency with a variety of data analysis tools and platforms, for example, UserTesting, UserZoom, Microsoft Clarity. 
• Strong understanding of customer journey mapping and UX principles. 
• Excellent analytical and problem-solving skills, with the ability to distill complex data into clear and actionable insights. 
• Daily problem-solving regarding customer experience issues with the ability to identify issues and design testing plans to understand and correct experience with a goal of optimizing the websites for different customer journeys and needs. 
• Knowledge of HTML/CSS to understand site limitations and possible A/B test coding. 

BENEFITS 

• Flexible and generous paid time off  
• Competitive medical, dental, vision and life insurance  
• 401(k) employer matching program 
• Parental leave 
• Wellness resources 
• Charitable matching program 
• Hybrid work  
• On-site workout facilities (Leawood, Gilbert, Burlington) 
• Community outreach groups 
• Tuition reimbursement 

Fostering A Sense of Belonging 

We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued and be their authentic selves. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.  

About Ascend Learning 

As a tech-enabled services company, Ascend Learning is a national leader in developing and delivering data-driven online educational content, software, assessments, analytics, and simulations serving institutions, students and employers across healthcare, fitness and wellness, public and workplace safety, skilled trades, insurance, financial services, cybersecurity, and higher education. We're committed to accelerating the learning pathways that can move people into careers where they have the knowledge and skills to have an impact and help change lives in the communities they serve. Headquartered in Burlington, MA with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America's 2023 Greatest Workplaces for Diversity. 

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire. 

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