Medical Support Assistant - Office of Community Care (OCC)

Job Summary

Job Title: Medical Support Assistant

Department: Department of Veterans Affairs

Healthcare System: Eastern Colorado Health Care System

Location: Onsite or Remote

Salary Range: $21.90 onsite, $4.93 H&W

Work Schedule: Full-time

Overview: Arrow ARC is seeking reliable and mission-driven Medical Support Assistants (MSAs) to support Veterans served by the VA Eastern Colorado Health Care System. MSAs provide critical front-line administrative support across outpatient clinics, virtual care services, and the Office of Community Care. This position may be remote, onsite, or hybrid depending on location. All roles require attention to detail, effective communication, and a strong commitment to Veteran care. 

Primary Responsibilities

Key Responsibilities:

• Schedule, reschedule, and cancel Veteran appointments using VistA and CPRS in accordance with VHA national scheduling guidelines 

• Receive and respond to incoming calls, secure messages, and Veteran inquiries 

• Conduct patient check-ins and check-outs in person or virtually 

• Review, verify, and update demographics, insurance, and other patient data in VA systems 

• Provide support for outpatient consult management, including Community Care consults and HealthShare Referral Manager (HSRM) 

• Support clinical teams by managing clinic profiles, calendar builds, and schedule adjustments 

• Coordinate care across internal VA services and external providers when applicable 

• Maintain confidentiality and compliance with HIPAA and federal privacy regulations 

Minimum Qualifications

Qualifications:

• U.S. citizenship 

• Ability to pass a federal background investigation and obtain Tier 1 security clearance 

• Must be able to work MST business hours regardless of time zone 

• For remote roles: Reliable internet access and home-office setup 

• For bilingual roles: Spanish fluency strongly preferred 
• For Community Care roles: Familiarity with HSRM and Third Party Administrator (TPA) coordination is strongly preferred 

Systems Used: 

• VistA 

• Computerized Patient Record System (CPRS) 

• HealthShare Referral Manager (HSRM) [for OCC roles only] 

• Microsoft Outlook, Excel, and Teams 

• VA secure messaging systems 

About Aptive

Arrow ARC supports Veterans Health Administration facilities and offices across the U.S. with health care staffing and program support via the 10-year Integrated Critical Staffing Program (ICSP). We provide staffing solutions to address critical shortages in VHA medical facilities caused by turnover, recruitment issues, seasonal needs, surges or emergencies.

Arrow is a certified Service-Disabled, Veteran-Owned Small Business joint venture between Artemis ARC and Aptive Resources, two award-winning companies that share an agile, mission-focused, results driven approach in the federal sector.​ Arrow provides management consulting services and specializes in working with federal government agencies like the Department of Veterans Affairs and Office of Personnel Management.​

EEO Statement

Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class.

Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.