Senior Manager- Email Development

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

On The Small Business Customer Activation Marketing team, you will be responsible for the HTML build and deployment behind our innovative and experiential marketing journeys and ad hoc emails that are well-composed, on brand and meet the marketing and business objectives, within the guardrails of our Digital Design Systems. This includes the ability to think strategically and communicate technical needs effectively to product and engineering teams. The ideal candidate will also be responsible for the management, scalability and organization of how we use Salesforce Marketing Cloud and our connected products, ensuring the health of our eligibility data. 

• Develop, code, test and problem solve dynamic, mobile first, beautiful emails leveraging HTML, and CSS that tell compelling stories and meet business objectives
• Develop, diagnose and problem solve all logic based AMPScript queries
• Comfortably handle change requests and provide quick and efficient solutions
• Utilize knowledge and research of current email best practices to include others on suggestions for the optimization of design, layout, messaging and deliverability
• Proactively provide, promote and participate in the continuous improvement of structure, processes, and tooling to enable the team to deliver more value
• Deploy marketing, servicing and remediation emails 

Minimum Qualifications

• 9+ years of email development, deployment, and journey builder experience
• Expertise in Salesforce Marketing Cloud (Exact Target) connected product suite
• Experience supporting banking products
• Strong familiarity with Jira, Email on Acid, Validity, Qualtrics, Figma and Airtable
• Comfort developing SQL queries and AMPscript to support personalization and targeting
• Ability to diagnose and correct cross-browser and front-end development issues
• Knowledge of of CAN-SPAM and e-mail regulatory compliance

Preferred Qualifications

• Proactivity: you take ownership, operate independently, work to remove roadblocks, and are persistent
• Curiosity: you ask questions, love learning, and challenge the status quo
• Flexibility/Adaptability: you adjust quickly to changing priorities and conditions; you cope effectively with complexity and change
• High standards: you strive for flawless execution, and you have an eye for detail
• Logical thinking: you can think in systems and data

Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.