Senior Associate - Digital Product Mgmt - job 2 of 5

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

To deliver on a seamless and connected customer experience across channels, the Product Experience Frameworks (PXF) team is driving the roadmap and strategy for American Express. The "PXF" team is an ecosystem of experiences and framework products that enable fast, scalable, and consistent application development, transforming how the Enterprise can drive customer satisfaction, improve product and development experiences and increase interoperability. As a central function for creating these customer experiences, experimentation is an increasingly critical function at American Express to make data-driven and innovative product delivery.

How will you make an impact in this role?

As the Senior Associate Product Manager for Experimentation, you will be joining the experimentation product team to support the development and evolution of our cutting-edge experimentation platform and solutions. The person in this role will be at the forefront of enabling Amex product, engineering and analytics teams to build the best digital experiences via world-class experimentation tooling. Ensuring our technology is integrated within our ecosystem and meeting industry-level innovation and sophistication is a key part of this role. 

The ideal candidate will have a passion for product management, strong technical proficiency, a data-centered decision-making mindset, and a desire to learn and grow in a dynamic, fast-paced environment. This role involves being an amazing thought-leader and partner with our engineering team to develop new features and products for seamless integration and performance of our platforms. You will also work closely with our Center of Excellence teams to enable user teams through issue resolution, standardize best practices, and develop compelling and engaging communications. You will also go in deep with various functional stakeholders across the enterprise to conduct thorough research and understanding of needs across the enterprise. With hundreds of experiments impacting millions of users every day, this role is critical in building an experimentation culture and improving end user experiences across American Express.  

This role reports to Senior Product Manager, Digital Product Management - Experimentation.

Key Responsibilities

• Collaborate with senior product manager to define product vision, strategy, and roadmap for experimentation products and deliver on business outcomes 
• Assist in defining and prioritizing features, user stories, acceptance criteria, and testing based on user needs and business objectives 
• Conduct research, gather user feedback, and analyze user behavior of experimentation platform to identify pain points and opportunities for improvement 
• Leverage understanding of technical systems and architecture to drive to an ideal state of tools and solutions
• Work closely with engineering, analytics, and Center of Excellence to ensure successful and on-time product delivery 
• Manage project timelines, track progress, and ensure timely delivery of product milestones 
• Create and maintain product documentation, including requirements, user guides, release announcements, and experimentation newsletters
• Stay up to date on industry trends, competitive landscape, and emerging technologies to inform product strategy 
• Assist in addressing user inquiries, support items, and issues related to experimentation platform to ensure positive user experience  

Minimum Qualifications

• 1-3 years of experience in product management, product design, agile delivery, data science or a related role in a software development environment.  
• Display a comprehensive understanding of iterative software delivery, MVP and agile methodology & processes 
• Demonstration of analytical and problem-solving skills with experience in working closely with data analytics teams
• Excellent collaborator with ability to foster co-creation across a broad set of partners to ideate, solution, prioritize, and deliver a diverse set of resources and tools accommodating various internal personas
• Excellent verbal and written communication skills, with ability to convey complex ideas clearly and concisely to stakeholders and leadership 
• Ability to work effectively in a collaborative, team oriented environment
• Must be highly independent, with demonstrated ability to self-start, carve opportunities out of white space & ambiguity, and solve problems without significant oversight 

Preferred Qualifications

• Experience in building out a platform from 0 to 1  
• 1+ years experience with experimentation platforms, A/B testing, and data-driven product development (Optimizely, Adobe, LaunchDarkly or similar)
• Knowledge of basic experimentation science and principles
• Familiarity with enterprise collaboration and product management tools such as JIRA, Confluence, and/or Airtable  

Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.