Manager - US Consumer Compliance - job 2 of 12

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Manager, U.S. Consumer Compliance

This position will play a critical role within the Line of Business Compliance (LOBCO) team supporting the US Consumer Compliance business. The position provides strategic support and constructive challenge to ensure the business is building, enhancing, and maintaining an effective framework for compliance with applicable internal policies, laws, and regulations in US and International markets.

Strong focus will be dedicated to second line compliance oversight of business initiatives like assessing new or modified products offerings; emerging technology technologies, such as AI-powered solutions and digital membership experiences; and marketing products, offers, rewards, and benefits, with specific focus on assessing various risk areas such as Consumer Protections & Fairness and Third-Party risk and working with risk colleagues such as Privacy and Conduct Risk. This position will also support effective compliance risk management oversight to promote safe and scalable marketing and innovation by monitoring the overall effectiveness of the business compliance program via Compliance Risk Assessment, Issue Management Framework, Complaint monitoring, and other areas.

 Responsibilities

• Provide Compliance oversight, guidance and challenge to business stakeholders on compliance/regulatory requirements applicable to projects and processes.  This requires providing effective challenges to business stakeholders while also interacting effectively with them and other support units to ensure proper communication and collaboration across organizational lines.
• Review of customer-facing materials (e.g. marketing collateral) to effectively mitigate compliance risks and provide regulatory guidance on the applicability of consumer credit laws including but not limited to Regulation Z, Equal Credit Opportunity Act, and UDAAP as well as collaborating with Market Compliance Officers on the applicable areas of law varying by local international markets.
• Support an effective Compliance program including Compliance Risk Assessment (CRA), Regulatory Change Management (RCM), and contribute to the Business Unit Compliance Assessments (BUCA), Key Risk Indicators (KRIs) and Regulatory Business Self Testing (RBST).
• Drive implementation of policy and regulatory requirements across various areas of law like UDAAP, general credit card practices, general banking, and other relevant federal, state, and local regulations as well as International as applicable.
• Provide compliance oversight, advisory support and effective challenge for initiatives through assessment governance frameworks, such as New Product Approval (NPA) and New Initiative Assessments (NIA) review process and integration of effective controls, testing and ongoing monitoring into new and existing processes. 
• Effectively challenge any Issues and/or Operating Risk Events to ensure timely creation or enhancements of controls, closure of gaps and customer remediation where required.
• Oversee and ensure maintenance of a robust control environment to monitor third-party and conduct risk.
• Develop and maintain strong working relationships with business and internal stakeholders.
• Keep abreast of U.S. consumer regulations and trends for potential impact to Compliance risk assessments. 

Minimum Qualifications

• Knowledge of consumer credit, consumer protection and banking regulations governing credit card activities and their impact on Bank’s products, operations, and services.
• Ability to research, assess, and determine regulatory impact to business initiatives and influence decisions accordingly.
• Strong leadership skills and proven ability to communicate and collaborate effectively at all levels of the organization, including the ability to influence and/or challenge others to achieve desired results.
• Strong people skills and experience working in a matrixed and agile environment and on cross-functional teams.
• Ability to effectively communicate compliance risks and requirements to achieve desired results.
• Demonstrated ability to make decisions independently, work well under pressure, meet deadlines, and prioritize multiple tasks in a time sensitive environment.
• Excellent written and verbal communication skills.
• Prior credit card/banking industry, compliance, audit, legal or risk experience.
• Bachelor’s Degree required.

Preferred Qualifications

• Certification in compliance (e.g., CRMC) desired but not required.

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.