Manager, Marketing - Merchant Communications - job 1 of 5

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The overall scope of the Merchant Communications Solutions team is to provide effective consultation and execution support for global Business to Business (B2B) strategies. We support merchant communication and services through thoughtful consultation and strategic partnerships with marketing and product teams across the globe. 
As a Manager within Merchant Communications Solutions, the successful candidate will be responsible for leading team members, based out of US. This team is responsible for developing strong partnerships with a variety of constituents across enterprise teams including Merchant marketing, commercial and ECMX, to consult on marketing & segmentation strategies for various Merchant communication plans, and ensure those strategies are executed and implemented into effective segmentation architecture and flawlessly delivered to market. 
Lead and develop colleagues whilst providing both strategic and day-to-day guidance & support as part of ECES objectives to drive flawless delivery and process transformation.
Successful candidate would provide comprehensive marketing campaign consultation, solution design and execution services to Marketing partners across US & International regions, to enable customer & merchant segmentation, targeting & eligibility lists, in support of American Express’ strategic priorities. Understand Merchant marketing strategies, provide campaign segmentation consultation to enable those strategies, and ultimately ensure effective delivery to market.
Collaborate with key stakeholders including Marketing, Product, Technologies, GCO/Legal, Compliance and Operational Excellence to align on campaign objectives, feasibility and overall operational risk - ensuring we can deliver on the promise to our customers. Monitor and analyze data, assess trends and determine actions to optimize business and operational performance.
Partner with MarTech Product teams and other stakeholders to identify and implement process transformation opportunities across the marketing lifecycle – with a focus on driving speed to market, agility and improved quality metrics.
Build internal & external Marketing Operations (MarOps/MarTech) expertise - understand the possibilities/nuances of AXP MarTech products, processes & capabilities available to our marketing partners. Provide outstanding customer service to marketing colleagues across the enterprise.

Minimum Qualifications

• Responsible for Consultation and execution of Targeting & Eligibility lists for B2B Merchant strategies with 100% Quality & Timeliness
• Excellence in stakeholder management skills to build strong partnerships with a wide range of stakeholders.
• Must have a positive, collaborative leadership style with colleague and customer first approach.
• Prior Experience of marketing operations and/or Merchant data strongly preferred. 
• Consistent record of driving results in a fast-paced environment with a customer-first mindset.
• Ability to recognize issues quickly and determine how to get a resolution through creative and efficient problem solving.
• Ability to put enterprise thinking first, connect the role’s agenda to company priorities and balance the needs of customers, partners, colleagues & shareholders.
• Strong Program Management, analytical & problem-solving skills.
• Bachelor’s or master’s degree in information technology, Computer Science, Information Security, or any other relevant qualification.
• 4 to 5 years of relevant work experience.
• Understanding of application architecture and technology infrastructure preferred.

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.