Creative Operations Manager

Marketing and creative development is exciting when you see the work going viral across social, or on broadcast during huge media events, or from the stage when the team gathers to collect shiny objects at award shows. But to get to that great work there has to be a great foundation. A platform of process, grit, creative and strategic problem-solving, budget, efficiency and team management, and even some informal therapy sessions. We’re talking about Creative Operations, and it’s the backbone of any successful creative agency.

We need someone to partner with the Director of Creative Operations. Operations is part of the NEXT Creative Studio, a 150+ team of award-winning creative zealots, gurus and pirates committed to delivering best-in-class work for our public-sector clients. You’ll be inspired by the team and love the culture, but we need your help making sure we meet the changing markets with fidelity, speed, quality and striking execution. On an enterprise level you’ll make sure we build not just a great portfolio, but a strong business geared for growth and scale.

If this sounds good, we’d love to chat. Show us how you’ve done this before at a large marketing or advertising agency. Talk about the problems you’ve solved that are specific to large teams, big clients and budgets, and a crazy amount of deliverables. Demonstrate how you and your team are the “glue” sitting at the center of it all – getting the best out the account, creative and client's teams as a kind of show-runner. Looking forward to the conversation!

THE COMPANY

ICF is a mission-driven company filled with people who care deeply about improving the lives of others and making the world a better place. Our core values include Embracing Difference; we seek candidates who are passionate about building a culture that encourages, embraces, and hires dimensions of difference.

As a Creative Operations Manager, you will:

• Work with the Director of Creative Operations to develop and implement operational plans to help ensure efficiency and effectiveness. You can see down the road and strategize solving problems before they become critical.
• Be responsible for creative project management from start to finish, including reviewing creative task requests from account teams, assigning the appropriate staff, developing project schedules, and estimating labor costs.
• Manage workflows for multiple clients in various mediums, including digital, print, web, video, and motion graphics.
• Work closely with the creative and account teams to ensure projects are completed on time and to a high standard.
• Negotiate due dates and timelines with internal clients as needed.
• Identify and manage risks and issues, ensuring any problems are quickly resolved.
• Lead and mentor team members, set performance expectations, and provide feedback to improve team performance. Your reach in this goes beyond your teams, you’re coaching everyone to their best work.

Required Skills:

• 5+ years’ experience in creative operations, preferably within an agency environment.
• A bachelor’s degree in marketing, advertising, communications, or equivalent experience in a related field.
• Prior experience managing people.

Preferred Skills:

• A go-getter attitude with the ability to solve problems quickly and efficiently in a fast-paced environment.
• The ability to handle multiple tasks simultaneously while still meeting tight deadlines.

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

 

 

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$89,203.00 - $151,646.00

Nationwide Remote Office (US99)