Director, Skills Strategy and Learning Platforms

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

As a part of the Colleague Experience Group, we strive to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Overview:

The Director of Enterprise Skills Strategy & Learning Platforms will be responsible for shaping and executing the organization’s enterprise-wide skills strategy and support the strategic deployment of learning platforms and technologies that support continuous development, personalized learning, and internal mobility. This leader will play a pivotal role in aligning skills development with business strategy, enabling future-ready talent, and scaling innovative learning experiences.

Key Responsibilities:

• Develop and lead a comprehensive, future-focused skills strategy aligned to organizational goals and workforce transformation.
• Partner with business leaders and other key stakeholders (i.e., workforce planning) to identify critical current and future skills.
• Design and implement a skills framework to guide colleague development and support platform functionality.
• Serve as lead for the Oracle Learning implementation, mapping Leadership & Functional Learning’s team strategic focus to functionality and drive change management, collaboration and engagement with key stakeholders.
• Manage external partner relationships; work closely with vendor partners to design targeted awareness and learning strategies based on insightsDrive strategies to enable access to learning and development for all employees. Serve as a thought leader and change agent, promoting colleague learning and a skills-first mindset across the organization.
• Measure ongoing effectiveness and impact of learning platforms, drive decision-making based on ROI.
• Conduct ongoing research on external best practices and recommend strategies for continuous improvement. Develop forward looking practices.
• Partner with Risk, Privacy and Compliance teams to ensure strong governance and risk controls in place

Minimum Qualifications:

• Demonstrated experience in learning & development, workforce strategy, or talent management.
• Experience in developing learning strategy, platform deployment, and/or skills-based workforce initiatives.
• Strong knowledge of skills frameworks, L&D technologies, and talent development methodologies.
• Excellent stakeholder management and cross-functional leadership skills.
• Strong written and verbal communication to wide audiences and ability to influence outcomes.

Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions