Director, Amex Offers Customer Success (Sales & Success)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.

Membership Portfolio Services is responsible for developing and scaling several growing businesses that are strategically important to American Express. Each of the businesses within Membership Portfolio Services connect Card Members with Merchants - a key differentiator of our Membership Model - and which also represent a significant opportunity to help drive our growth over the mid-to-long term.

Amex Offers sits within the Membership Portfolio Services Team.

Launched in 2012, Amex Offers is a digital advertising platform that connects Merchants, Advertisers and brands with the tens of millions of American Express Card Members across the globe. The Amex Offers team develops strategic marketing partnerships that deliver – through the Amex offers platform - unique differentiated value to reach high-spending Card Members in the digital channels where they engage with American Express. Through this solution, we can help advertisers get laser-focused on who our mutual customers are, what they want, and how we can meet their needs - delivering deep insights and maximizing results.

How will you make an impact in this role?

The Director, Customer Success is part of the Sales & Sourcing Team. In this role, they will lead a team responsible for growing a portfolio of established merchant and advertiser relationships in the Amex Offers & Ads program - effectively engaging and delivering impactful marketing and insights solutions. They will partner across the Blue Box to develop and execute Amex Offers & Ads campaigns – driving acquisition, and growing loyalty and retention within the programs and

platforms. The successful candidate will be able to think outside the box, find ways to drive significant revenue and merchant/partner funded opportunities, strategically utilize contractual commitments, and build out rich annual partnership plans that deliver unique value to Card Members and strong ROI for advertisers.

Key Responsibilities

• Lead a team of 5+
• Own and manage a portfolio and pipeline of accounts and opportunities to drive meaningful growth (and MFV/Revenue) by using sales/account development strategies including targeting and segmentation, deeper top advertiser/merchant engagements, broader annual commitments and optimization of contractual commitments.
• Partner cross-functionally with key support teams such as sales, operations and analytics to create a cohesive customer engagement, ensure successful executions and drive continuous improvement to deliver for our advertisers.
• Partner closely with the Client Management teams to identify opportunities to deepen merchant relationships and increase engagements through Amex Offers & Ads solutions.
• Compliantly meet and exceed growth targets and metrics for the portfolio and overall program.
• Ensure seamless delivery of E2E campaign delivery and deliver post campaign reporting that drives retention of advertisers on the platform.

This will be a Hybrid position where you will be required to be in the office 3 days a week.

Minimum Qualifications

• Experience leading and motivating an account development team through fast-paced, evolving environments.
• Proven negotiation and account development competencies.
• Strong project management and financial acumen, along with high attention to detail, with the ability to independently move multiple projects and initiatives forward in parallel.
• Excellent partnership skills with the ability to collaborate with and influence across American Express and external C-Suite, that drives meaningful revenue and growth across the account portfolio.
• Superior communication with the ability to write concise and effective documents, translate technical information to a non-technical audience, and confidently present to senior management both inside and outside the company.
• Strong understanding of the digital media landscape.

Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.