Analyst - Operational Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. 

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

At American Express, we believe that with the right backing, people and businesses have the power to progress in incredible ways. Join a company where your voice is heard, your impact is recognized, and your career growth is supported with benefits, flexibility, and an inclusive culture.

About the Team

The Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs across the enterprise. Within ORM, the Issues & Events Program Team defines, maintains, and evolves the framework and governance for identifying, escalating, remediating, and reporting operational risk issues and events. Our team is a second line of defense (2LoD) function responsible for ensuring risk management activities are effectively executed across all business units and support functions.

Role Summary

We are seeking a highly motivated Analyst to support the execution of our enterprise-wide Issues & Events programs. This role provides a unique opportunity to gain hands-on experience with enterprise risk systems, data governance, regulatory expectations, and cross-functional collaboration. You will help enable a culture of risk transparency and accountability through robust analysis, process execution, and system enhancements.

The Analyst will work closely with business units, product teams, technology groups, and other risk partners to ensure consistent implementation of risk event and issue management standards, provide analytical insights, and contribute to ongoing program improvements.

Key Responsibilities

• Support the implementation and oversight of the Issues & Events programs, ensuring alignment with enterprise risk management expectations.
• Assist in reviewing, enhancing, and documenting governance frameworks, policies, and procedures related to operational risk issues and events.
• Help prepare risk reporting deliverables and metrics, and contribute to improvements in strategic reporting capabilities.
• Collaborate with internal stakeholders across business, risk, and technology teams to support program execution and continuous improvement.
• Assist with analyzing operational risk data and issue/event trends to support informed decision making and risk oversight.
• Provide input into communications and learning materials aimed at educating business users and stakeholders on risk issue and event management practices.
• Support efforts to challenge and validate the quality of issue and event data submissions, including consistency with program standards and policy expectations.
• Contribute to ongoing enhancements in process efficiency, program governance, and overall program transparency and effectiveness.
• Remain informed of regulatory expectations, policy changes, and best practices relevant to the issue and event management lifecycle.

Minimum Qualifications

• 2+ years in a financial risk management function (e.g., audit, compliance, operations, credit, etc.).
• Understanding of critical operational risk management lifecycle activities.
• Strong communication and interpersonal skills.
• Strong analytical aptitude—comfort with data analysis, Excel, presentation materials.
• Excellent written and oral communication skills; ability to translate technical requirements.
• Comfortable working in cross-functional, agile environments.
• Experience supporting risk exam management processes preferred.
• Familiarity with operational loss event frameworks, KRIs, and risk taxonomies preferred.
• Basic SQL, scripting, or data visualization tool experience preferred.

Why American Express?

We back our employees with the support they need to thrive. From comprehensive benefits to flexible work arrangements, leadership development programs, and a commitment to diversity, equity, and inclusion—we help our colleagues grow professionally and personally.

If you’re ready to make an impact and grow your career in operational risk management, apply now to join the Issues & Events Program Team at American Express.

Salary Range: $55,000.00 to $110,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.