Program Manager, Executive Selling Partner Relations

Description

Application deadline: Jan 2, 2026

The Executive Selling Partner Relations (ESPR) team tackles issues which cannot be resolved with the tools available to Seller Support Associates. Our group excels in finding creative, resourceful ways to reduce seller pain points and build seller trust. We partner with teams across the Seller Services organization to assure that our sellers receive the world-class experience that they’ve come to expect.

ESPR is seeking a certified Program Manager (PMP or equivalent) with strong analytical skills and a customer-first mindset to drive data-informed program strategies. This role will leverage analytics to design and implement initiatives that transform our Selling Partners' experience and deliver measurable results.

You will support the program operations within the World-Wide ESPR team through implementation of program and operational mechanisms, alignment and standardization efforts to support scaling, and replication of proven initiatives across the team both geographically and across business verticals. In this is high-impact, high-visibility position, you will interact with a broad group of stakeholders and will require a self-directed individual with strong attention to detail, great deep dive skills, and curiosity to step into unfamiliar spaces to drive change for Selling Partners through new and existing mechanisms. Additionally, this position requires the ability to deep dive into data to ensure we are representing the Selling Partners' experience accurately, and drive change with both operations and technical teams. The successful candidate will possess the ability to multitask, make smart and timely decisions with limited guidance, be curious, and genuinely enjoy the idea of challenging the status quo to innovate for our Selling Partners.

This high-visibility role offers the opportunity to drive data-informed change across our global organization. The ideal candidate will combine analytical rigor with business acumen to deliver innovative solutions for our Selling Partners while scaling our operational capabilities worldwide.

Success in this role requires an entrepreneurial mindset, comfort with ambiguity, and the ability to make data-driven decisions with limited guidance. You should be passionate about using data to challenge the status quo and create measurable improvements in our seller experience.

Key job responsibilities
• Conduct advanced data analysis to identify trends, patterns, and opportunities for process improvement
• Collaborate to build partnerships with key stakeholder groups, businesses and leaders to ensure systemic problems are addressed and corrected.
• Design and implement data-driven solutions to address seller pain points and enhance operational efficiency
• Lead cross-functional projects using both qualitative and quantitative analysis to drive decision-making
• Transform complex data sets into actionable insights for stakeholders across all levels
• Lead preparations for in-person events for internal teams and selling partners

Basic Qualifications

- 2+ years of program or project management experience
- 2+ years of defining and implementing process improvement initiatives using data and metrics experience
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Experience in analyzing data to drive decisions

Preferred Qualifications

- 2+ years of driving end to end delivery, and communicating results to senior leadership experience
- 2+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The Colorado base pay for this position ranges from $74,200/year up to $129,800/year. The National base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.