Sr. Director, Customer Insights & UX Research
We’re looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you’re a high performer who’s an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together.
Alteryx is searching for a Sr. Director, Customer Insights. This position is remote-friendly.
Position Overview:
At Alteryx, we believe the best products are shaped by deep, continuous insight into how real people use them. We’re looking for a strategic, visionary, and action-oriented Sr. Director of Customer Insights to unify and lead three critical functions: UX Research, Customer Voice Programs, and Product Telemetry.
This is a rare opportunity to build and scale a cohesive insights function that empowers product teams to make faster, smarter decisions. You’ll lead senior leaders and high-performing teams across qual/quant research, VoC, and telemetry. You’ll also champion our Preview Programs (alpha/beta) and help democratize access to insight through dashboards, training, and storytelling.
As a key member of our Product & UX leadership team, you’ll work closely with the CPO, product pillar leaders, and cross-functional stakeholders to ensure that customer understanding is at the heart of every decision.
Primary Responsibilities:
Unify and scale the Customer Insights function across UX Research, Voice of Customer, and Product Telemetry.
Lead a team of senior managers and specialists across three domains:
- UX Research (qualitative and quantitative)
- Customer Voice Programs (VoC and Preview Programs)
- Product Telemetry and Analytics EnablementShape strategic insights that influence product vision, roadmap prioritization, and go-to-market strategies.
Drive insight accessibility by building dashboards, training programs, and self-service tools to democratize data across the org.
Represent the customer in executive conversations, bringing clarity, context, and conviction to decision-making forums.
Establish consistent practices and infrastructure to scale research and telemetry operations.
Collaborate cross-functionally with Product, Engineering, UX, Product Ops, Marketing, and Support.
Qualifications:
12+ years of experience across UX Research, Customer Insights, Data Analytics, or related fields.
5+ years of experience leading senior leaders and multi-disciplinary teams.
A strong track record of unifying and scaling customer insight functions in a product-led, B2B SaaS environment.
Proven ability to influence senior executives and drive business outcomes through insight.
Deep expertise in at least two of the three domains: UX Research, VoC/Preview Programs, or Product Telemetry.
Experience operationalizing self-service analytics, building training programs, and coaching teams to use data confidently.
Excellent storytelling and communication skills—able to turn complexity into clarity.
A passion for helping teams understand and meet real customer needs.
Compensation:
Alteryx is committed to fair, equitable, and transparent compensation. Final compensation will be determined by various factors such as your relevant work experience, education, certifications, skills, and geographic location.
The salary range for this role in the United States is $225,000 - $265,000.
Employees may also be eligible for a wide range of other benefits, such as a bonus or commission, medical, retirement, financial, wellness, time off, employee discounts, and others.
Interested? Learn more and apply today at alteryx.com/careers!
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Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences.
Benefits & Perks:
Alteryx has amazing benefits for all Associates which can be viewed here.
For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Alteryx will consider for employment qualified applicants with arrest and conviction records.
This position involves access to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant’s capacity to serve in compliance with U.S. export controls.
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Alteryx is the Analytics Automation Company. We unify analytics, data science and business process automation in one, end-to-end platform to accelerate digital transformation. Our unified platform and self-service, easy-to-use interface differenti...
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