Skier Services Sales Supervisor - Winter 2025 - 26

Classic, consistent quality from a winning team!

Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).

• Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts
• Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only)
• Subsidized meals at Employee Dining Rooms offered for staff while on shift
• Subsidized housing options available for seasonal full-time staff
• Discounts for staff members at restaurants, shops, and service providers in Park City
• Healthcare options are available for staff members
• 401k plan with company match

PURPOSE OF POSITION: The Skier Services Sales Supervisor is responsible for managing the front-line skier services sales team’s daily operations across multiple resort locations. They must ensure accurate transaction processing and high-quality guest service for sales of ski lessons, ski rentals, childcare, and lift ticket products.

RESPONSIBILITIES:

• Answer sales hotline and respond to lead and agent questions and escalations
• Plan, develop, and implement training program components pre-season and in-season 
• Organize, implement, and contribute to pre-season and in-season team communications, including emails, meetings, and video recordings
• Manage, support, train, and develop team of location leads
• Continually expand knowledge of resort systems, including DVSS, RTP|One, Teams, and Ikon Resort tools to train, support, and develop team and improve guest service
• Ensure guest follow up, problem resolution, and documentation of events in guest files 
• Liaise with other departments to create and maintain standard operating procedures in training and problem resolution to ensure continuity and consistency across the resort
• Prepare staff evaluations and monitor and document employee job performance
• Visit sales locations to train or resolve issues, including providing support as an agent or lead when needed
• Mentor and develop team to promote growth 
• Assist with shift schedules, accounting, location set-up/take-down, supply management, transaction processing fixes, and employee recognition and performance management 
• Conduct back-office processing functions, including acknowledgement of risks agreements, activity packets, duplicate guest files, late rental returns, guest inquiries, and other reporting needs
• Function as a leader in cooperation with other members of the supervisory team
• Other duties as assigned

QUALIFICATIONS:

• Previous sales and transaction processing experience required, preferably as a lead or supervisor
• Experience with resort systems, including proficiency in DVSS and RTP|One
• Proficient in Microsoft Office applications with strong Excel skills
• Able to lift, carry, or otherwise move and position a minimum of 25 pounds occasionally 
• Able to work weekends and holidays
• Attention to detail and high-quality standards
• Strong verbal and written communication skills – builder of intrapersonal relationships
• Ability to problem solve and think outside the box
• Strong organizational and self-prioritization skills – ability to multitask
• Ability to work well under pressure and tight deadlines – possess tremendous patience and understanding
• Strong sense of customer service and safety awareness
• Ability to work effectively as an individual and as part of a team, including job sharing responsibilities

DEER VALLEY SKIER SERVICES EXPECTATIONS:

• Exemplify a strong work ethic
• Function as a team player
• Interact with Skier Services team members and other DV employees in a positive and professional manner
• Communicate any suggests or concerns to manager in a timely manner
• Speak and act professionally while on duty
• Support and follow Deer Valley Resort policies and procedures and employee handbook guidelines
• Be a good example to those around you with a positive, supportive, attitude

DATES OF EMPLOYMENT:  

• Mid-October to mid-April

Deer Valley Resort is an Equal Opportunity Employer.