Recreation Services Administrative Coordinator

POSITION SUMMARY:

The Recreation Services Administrative Coordinator oversees the administrative functions of the Sugarbush Ski & Ride School, with key responsibilities in frontline sales and reservations. This role includes managing Ski & Ride School payroll, selling and scheduling lesson programs, and promoting other resort products such as lift tickets and rentals. Additional duties include providing administrative support to the Rental & Repair Shop, Summer Operations, and Day School. This is a full-time seasonal position with a starting wage of $22/hour.

RESPONSIBILITIES:

• Manage the Ski & Ride School payroll, conducting daily and weekly audits to ensure accuracy.
• Operate the resort point of sale for Ski & Ride School and handle guest communication (emails and phone calls) two to three days a week or as needed.
• Assist the Director of Recreation Services in planning and organizing customer service to meet both regular and unexpected guest demands, including direct sales and customer interactions via phone and email.
• Make timely and effective decisions to resolve guest service issues, demonstrating clear, creative thinking and excellent communication skills.
• Prepare check requests, expense reports, purchase orders, and other administrative tasks.
• Collaborate with the Marketing team to update the website and other resort communications.
• Assist Ski & Ride School Supervisors in managing the onboarding and offboarding processes, ensuring all staff complete required training and paperwork.
• Provide administrative support to the Ski & Ride School Director, Supervisors, Day School, Rental & Repair, and Summer Operations as directed by the Director of Recreation Services.
• Assist with budgeting and other financial tasks.
• Assist with department projects as directed by the Director of Recreation Services.
• Collaborate closely with the Director in the creation and simplification of products and programs.
• Help coordinate, book, and track summer camps, seasonal programs, school groups, and other events.
• Communicate with all Managers and Supervisors regarding scheduling, staffing requirements, reservations, and other needs.
• Provide support as a staff member in the Day School and Rental Shop as required.
• Coordinate with various departments, including Season Pass, Tickets, Vacation Sales, Food & Beverage, Ski Patrol, Mountain Ops, Marketing, Executive Committee, Events, and others.
• Support the Sugarbush Vision, Values, and Safety procedures.

QUALIFICATIONS:

• High School education required; college preferred.
• Computer skills, including Windows, Word, and Excel, proficiency required. MS Access skill desirable. RTP Management and Sales experience preferred.
• Experience with Guest Service, Resort Management, or Education Program Management required. Ski School or education program management experience preferred.
• Coordinator must be organized and efficient in handling office jobs such as paperwork, phone, computer work, and other administrative tasks.
• Must be timely in response to contacts and knowledgeable about Recreation Services programs. Thorough and extensive knowledge of resort wide POS and phone reservations systems.
• Requires frequent weekend and holiday work, including long hours and frequent six-day weeks during the season.