Operations Architect

Background

At Yuzu, we’re building the next-generation health insurance company. We are NOT building a digital brokerage or an AI wrapper - we are going deeper to build the foundational infrastructure required to power tomorrow’s health plans. We believe that software can unlock the ability to build health insurance that is affordable, adaptable, and scalable. Yuzu’s platform will be core to this future.

So how does this actually work? Over 70% of employer-sponsored health plans are self-funded, meaning the employer acts as the insurer and directly covers employees' healthcare costs. This allows companies to customize benefits, gain flexibility, and save money. Self-funded employers partner with a Third-Party Administrator (TPA) to handle the behind-the-scenes plan administration, like processing claims and managing benefits.

Yuzu is a vertically integrated & tech-enabled TPA, serving over 10k members. We are a fast-growing company with many opportunities for career advancement and experience.

Role

• You will be an everything person. You will talk to and problem solve with customers. You will serve as a Product Manager to prioritize tasks for engineers. You will build materials for sales and model out growth. You will compile notes from advisors about product constraints. You will do market research. You will draft and edit contracts.

• You will be responsible for communicating challenges across Customer Success, Product, and Sales and helping to lay out the foundation for long-term communication structures.

• Your job will change completely every 3-6 months as we automate repetitive tasks and grow our business.

• In-person 4-5 days/week in Flatiron NYC office

Qualifications

• 2-5 years of experience in an operational role, consulting or finance experience is a plus.

• You have to like challenges. This is hard. Oscar Health had 200 employees before they had real customers on their insurance plans. Collective Health had 40. Yuzu had 5.

• You have to be an ethical and compassionate person.

• You have to want to win.

• You have to care about the team.

• Experience in the healthcare or insurance industries is a plus, but not required.

Our Commitment to You

• We will be honest and responsive.

• We will give you significant equity.

• We will upskill you.

• We will trust you and tell you everything you want to know about the business.

• We will be in the trenches with you. We are not a hierarchical company. Everyone does their fair share of gritty work.

Process

If we interview you, you can expect the following process

• Initial 30-45 minute conversation with someone on the team

• A 2 hour take-home assignment designed to be similar to on-the-job work

• A 45 minute fit interview with Max

• An onsite interview

• We may speak with 1-2 references you provide

Salary range: $110-$160k depending on experience and preferred equity versus cash compensation.