Fulfillment Manager

Join our team and become a part of something bigger – a force for change in the fight against hunger. The Community Foodbank of New Jersey is more than just a food bank – we champion healthier lifestyles and positively impact social and economic change. Together we can create a stronger, more resilient New Jersey for everyone.

The Fulfillment Manager supports the transformation of our Fulfillment department as we reimagine how we serve our communities. This role plays an important part in ensuring smooth fulfillment operations, strengthening collaboration across departments, and improving the overall neighbor experience. The Fulfillment Manager also helps drive our Equitability Initiative, supporting fair and consistent distribution practices to neighbors and partners across New Jersey.

What you’ll do in your role: 

Operations & Service Delivery

• Manage day-to-day fulfillment operations to ensure accurate and timely distribution of resources to community partners.
• Support the execution of departmental initiatives and process improvements.
• Coordinate and monitor the monthly Allocation Process, including delivery slot assignments and compliance with operational guidelines.
• Track and analyze distribution targets to align with fiscal year goals.
• Help ensure equitable partner access to available inventory through efficient allocation workflows.

Data & Analytics Management

• Manage and analyze partner network data to ensure efficient service delivery
• Utilize quantitative and qualitative data to inform strategic decisions
• Monitor performance metrics and identify areas for improvement within fulfillment operations
• Oversee critical administrative functions including order processing and inventory management

Community Partnership & Collaboration

• Collaborate with cross-functional teams to improve workflows and enhance communication.
• Build strong working relationships with partners to ensure service quality and responsiveness.
• Participate in initiatives aimed at expanding access to healthy food choices across diverse communities.

Team Support & Development

• Supervise and guide fulfillment representatives, providing day-to-day directions and coaching.
• Encourage continuous learning and skill development within a growing team.
• Help foster a positive, solutions-oriented team culture focused on efficiency and collaboration.

Why you’ll love working at CFBNJ: 

• Opportunity for Impact: At CFBNJ, your work drives meaningful changes. Just last year, we provided over 90 million meals and 35 million pounds of fresh produce to our neighbors in need.
• Wellness that Works for You: Rooted in our culture of caring, we offer comprehensive medical, dental, and vision coverage, wellness programs, generous sick/personal time off, 14 paid holidays, childcare resources, and organization-wide engagement days for rest and reflection.
• Grow your career through our Learning Lab, with access to workshops, online courses, and book resources. We also offer tuition assistance and certificate reimbursement for job-related training to support continuous growth.
• Recognition and Belonging: We celebrate great work and grow inspiration with Bonusly, our peer-recognition platform, and foster community through employee resource groups to create space to uplift voices and strength connections
• Retirement Planning: Plan confidently for your future in our 401(k) program, including a 4% company match after one year of service. 

What you’ll need to be successful in this role:

• 1–3 years of experience in management or as a team lead, with a focus on supervising personnel, coordinating tasks, and overseeing small projects, which includes managing timelines and deliverables.
• Understanding of fundamental operational or supply chain principles, coupled with a strong desire to expand knowledge and take on more complex responsibilities.
• Proficiency in data tools like Excel, along with an eagerness to learn PowerBI or similar systems.
• Excellent communication skills, enabling you to collaborate effectively across different teams and foster strong working relationships.
• Availability for a flexible schedule to meet community needs, including occasional evening and weekend work.
• A strong dedication to equity, inclusion, and tackling food insecurity within local communities.

Pay Transparency: The salary range for this position is $64,260-$86,940. The final rate may be influenced by factors such as the position's scope and responsibilities, work experience, training, job-related skills, internal equity, and market conditions.

CFBNJ is an equal employment opportunity employer and is committed to complying with all applicable laws prohibiting discrimination based on  race, religion, color, national or ethnic origin, age, sex , sexual orientation, gender identity or expression, transgender status, marital status, domestic partnership or civil union status, pregnancy or breastfeeding, disability, being a victim of domestic violence, status in the uniformed services of the United States (including veteran status), record of arrest, as well as any other category protected by federal, state or local laws.