Customer Support Specialist - job 1 of 17
Company Description
About Us
At Catch Vibe Voice, we specialize in immersive brand experiences that blend sound, space, and storytelling. From product launches to curated live experiences, our team brings energy and precision to every event we manage. We believe in the power of human connection and work with forward-thinking brands to amplify their voices in unforgettable ways.
Job Description
Job Description
We are seeking a dedicated and detail-oriented Customer Support Specialist to join our growing team in Jersey City, NJ. In this role, you will be the frontline of our customer experience, providing timely, empathetic, and solution-focused assistance. You will help customers navigate technical and service-related inquiries and ensure satisfaction at every touchpoint.
Responsibilities
Respond to customer inquiries via phone, email, and ticketing system in a professional and timely manner
Troubleshoot technical issues and provide clear, step-by-step resolutions
Document customer interactions and track issues for resolution follow-up
Collaborate with internal teams to escalate and resolve complex problems
Maintain a positive and patient tone, ensuring high levels of customer satisfaction
Provide feedback to help improve service processes and customer experience
Stay up to date on products, services, and system updates
Qualifications
Qualifications
Proven experience in a customer support or customer service role (minimum 1-2 years preferred)
Strong verbal and written communication skills
Ability to multitask and manage time effectively
Comfortable working with CRM or ticketing software
Detail-oriented with strong problem-solving abilities
High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred
Additional Information
Benefits
Competitive salary: $53,000 - $60,000 per year
Health, dental, and vision insurance
Paid time off and holidays
Professional development and training opportunities
Clear growth path within the company
Supportive and inclusive work environment
Average salary estimate
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