Owner Relations Concierge

Overview

Black Desert Resort, located in the breathtaking landscape of Southern Utah, offers a luxury living experience with world-class accommodations, fine dining, golf, spa services, and curated lifestyle amenities. The Owner Relations Department plays a crucial role in enhancing the experience of resort homeowners and Reserve Club members, ensuring personalized service, seamless reservation management, and an elevated standard of hospitality.

Job Summary:

The Owner Relations Concierge at Black Desert Resort is responsible for providing exceptional, personalized service to resort homeowners and Reserve Club members, ensuring all requests and inquiries are handled with professionalism and efficiency. This role involves coordinating reservations, assisting with lifestyle requests, managing owner preferences, and facilitating seamless communication between owners and resort services. Reporting to the Director of Residences, the Owner Relations Concierge ensures that every owner and member experience is elevated, effortless, and exceeds expectations.

Job Specifications:

Onsite: Black Desert Resort

Shift & Schedule Availability: Year-Round / Full-Time

Pay Rate: $18 - $21/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Why Join Us:

• Competitive Pay and Benefits: Employee dining room, paid time off, and unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.
• Luxury Service & Lifestyle Management: Work with exclusive clientele, providing high-touch concierge services and customized lifestyle experiences.
• Career Growth: Opportunities for advancement in owner relations, hospitality, and luxury guest services management.

Responsibilities

· Coordinate and manage reservations for homeowners and Reserve Club members, including accommodations, dining, spa, activities, and golf.

· Serve as the primary point of contact for owners and club members, addressing inquiries, fulfilling requests, and providing personalized recommendations for dining, activities, and local experiences.

· Maintain and update the owner and member database, ensuring accuracy in preferences, special requests, and important dates while ensuring data confidentiality.

· Act as a liaison between owners and resort departments, ensuring seamless execution of requests, reservations, and service needs.

· Assist with special events, owner gatherings, and exclusive club functions, providing high-touch service and coordination.

· Monitor guest concerns and service recovery, ensuring prompt and professional resolution.

· Provide clear and timely communication regarding property updates, club events, and reservation confirmations.

· Coordinate pre-arrival planning and in-stay experiences to enhance the owner and member experience.

Qualifications

· Minimum of 2 years of experience in luxury hospitality, concierge services, or high-end customer service.

· Strong knowledge of reservation systems, property management systems (PMS), and database management tools.

· Excellent communication and interpersonal skills, with a polished and professional demeanor.

· Exceptional organizational abilities and attention to detail to track multiple requests and preferences efficiently.

· Ability to work evenings, weekends, and holidays to accommodate homeowner and club member needs.

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