Member Services Concierge
Overview
The Member Services Concierge is responsible for welcoming guests to the Club Lounge, facilitating member requests and coordinating administrative needs. This is a guest-facing role which requires a warm and engaging demeanor, willingness to go above and beyond and provide luxury service to discerning resort & reserve club members. The role involves balancing administrative responsibilities, coordinating member reservations and engaging with all resort departments to ensure a world-class member experience.
Job Specifications:
Onsite: Black Desert Resort
Shift & Schedule Availability: Year-Round / Full-Time
Pay Rate: $18 - 20/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
Why Join Us:
- Competitive Pay and Benefits: Comprehensive health insurance, retirement plans, employee dining room, paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee free hotel stay program.
- Luxury Service & Lifestyle Management: Work with exclusive clientele, providing high-touch concierge services and customized lifestyle experiences.
- Career Growth: Opportunities for advancement in owner relations, hospitality, and luxury guest services management.
Responsibilities
- Serve as the primary liaison for Black Desert Club members for all inquiries, service requests, and concierge needs.
- Coordinate and manage reservations for Resort Club members and Reserve Club members, including accommodations, dining, spa, activities, and golf.
- Greet members and guests by name upon arrival and create a welcoming environment in the Member Lounge and shared spaces.
- Maintain and update the member database while ensuring data confidentiality.
- Act as a liaison between members and resort departments, ensuring seamless execution of requests, reservations, and service needs.
- Ensure all services delivered align with Black Desert Resort’s luxury brand standards and hospitality values.
- Assist with special events and exclusive club functions, providing high-touch service and coordination.
- Provide clear and timely communication regarding property updates, club events, and reservation confirmations.
- Monitor and coordinate the sending and receiving of member contract & club riders, coordinating with real estate sales & owner relations teams.
- Support the Member Services Management with VIP arrivals, onboarding new members, and special project execution.
- Other duties as assigned
Qualifications
- Minimum of 2 years of experience in luxury hospitality, concierge services, or high-end customer service.
- Knowledge of reservation systems, database management, client relationship management software is preferred.
- Ability to maintain confidentiality of sensitive personal information
- Excellent communication and interpersonal skills, with a polished and professional demeanor.
- Exceptional organizational abilities and attention to detail to track multiple requests and preferences efficiently.
- Ability to work evenings, weekends, and holidays.
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Average salary estimate
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Black Desert Resort is looking for an Owner Relations Concierge to deliver exceptional, personalized service to luxury homeowners and club members in a full-time onsite role.
Black Desert Resort is looking for an Owner Relations Concierge to deliver exceptional, personalized service to luxury homeowners and club members in a full-time onsite role.
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