Customer Service Associate
Customer Service Associate
San Antonio, TX (location is non-negotiable)
Roles and Responsibilities
Conducts research and performs investigations to obtain all pertinent information for case evaluation
Analyze case documentation to ensure members qualify for Premium Assistance
Reviews and evaluates client information such as paystubs and or other documentation to determine eligibility for monthly reimbursement
Contacts PA members to request necessary information when a change was identified, or when a document received is not valid
Responds to incoming calls from clients and or employers
Observes professional standards of conduct, including attendance, professional behavior and dress code
Develop and maintain professional business relationships through verbal and written communication with team members, employers, and Premium Assistance members
Identifies and communicates process improvements
Multi tasking ability to prioritize work and work under time constraints
Experience in critical thinking, and problem solving
Ability to work with multiple personnel under minimal supervision
Completes or exceeds daily goals
Performs other duties as assigned
Job Requirements
Hybrid position: the work location for this role will include a mix of working remotely and on site at an Accenture office or center
Must meet Accenture’s Primary Residential Location policy for the San Antonio Accenture Office
Basic Qualifications
Minimum 1-year experience in customer service and/or contact center
Minimum 1-year experience with Microsoft Office
Preferred Qualifications
Microsoft Office to include Excel (data entry)
Ability to manage workflows
Strong attention to detail
Professional Qualifications
Strong verbal and written communication skills
Strong problem-solving skills
Strong interpersonal skills
Must be able to work with minimal supervision
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New Jersey, New York or Washington as set forth below.
The application window for this job will remain open until at least 08/04/2025. However, if this date has passed and this role is still posted, please note we are still accepting applications.
Information on benefits is here.
Role Location Hourly Salary Range
California $19.71 to $31.15
Colorado $19.71 to $26.88
District of Columbia $21.01 to $28.65
Illinois $18.27 to $26.88
Minnesota $19.71 to $26.88
Maryland $19.71 to $26.88
New York/New Jersey $18.27 to $31.15
Washington $21.01 to $28.65
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
What We Believe
We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
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Our 743,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners an...
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