Manager, Platform Usability & Enablement

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As a Manager, Platform Usability & Enablement Manager supporting MARLO Sales & Sales Support Team, you will drive seamless user experiences, cross-functional alignment, and platform adoption of Alcon’s ECP and patient facing digital solutions, MARLO. This role acts as a critical connector between product, engineering, and business/commercial teams—ensuring that platform capabilities are intuitive, scalable, and aligned with user and organizational needs while overseeing the team that executes related business operations processes.

In this role, a typical day will include:

Platform & Product Enablement

• Act as a consultant to Product & Engineering “pods,” providing clear, complete, and actionable requirements to Digital Health teams during feature development.
• Proactively assess and communicate risks, trade-offs, and downstream impacts of platform decisions.
• Take ownership of inquiries and requests, ensuring timely and accurate responses or guidance.
• Provide input and feedback to strategy & planning teams to highlight platform stability and scalability needs.

Cross-Functional Collaboration

• Drive and influence trust and effective ways of working across multiple enterprise functions.
• Plan, communicate, and coordinate with cross-functional teams on the rollout of new features and capabilities.
• Support onboarding and coordination for customers both large and small alike, ensuring a smooth and value-driven experience.
• Participate in Voice of the Customer initiatives, taking ownership of insights and follow-ups where appropriate.

User Experience & Adoption

• Champion platform usability by identifying friction points and advocating for user-centric improvements.
• Develop and deliver enablement materials, including training, documentation, and support resources.
• Monitor platform support requests and feedback to identify opportunities for improvement and increased adoption.

WHAT YOU’LL BRING TO ALCON:

• Bachelor’s Degree or Equivalent years of directly related experience (or high school+13 yrs; Assoc.+9 yrs; M.S.+2 yrs; PhD. +1 yrs)
• 5 Years of Relevant Experience
• 3 Years of Demonstrated Leadership
• The ability to fluently read, write, understand, and communicate in English.
• Location: On-site in Ft. Worth, TX

Preferred Skills:

• 5+ Years of experience in platform enablement, product management, user experience, or a related role
• Demonstrated success in leading cross-functional initiatives and driving platform adoption
• Strong communication and stakeholder management skills
• Experience with enterprise platforms (e.g., Salesforce, ServiceNow, JIRA, etc.) is a plus

HOW YOU CAN THRIVE AT ALCON:

• Benefit from working in a highly collaborative environment.
• Join Alcon’s mission to provide top-tier, innovative products to enhance sight, enhance lives, and grow your career.
• Alcon provides robust benefits package including health, life, retirement, flexible time off, and much more!

Alcon Careers

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ALCON IS AN EQUAL OPPORTUNITY EMPLOYER AND PARTICIPATES IN E-VERIFY

Alcon takes pride in maintaining an inclusive environment that values different perspectives and our policies are non-discriminatory in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to alcon.recruitment@alcon.com and let us know the nature of your request and your contact information.