Head of Customer Support
We're a global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team and we’re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world.
We are hiring immediately for a Head of Customer Support in New Iberia- a role that is critical in making sure our customers get the electricity, heating and cooling they need. Individuals must relocate to the area.
The ideal candidate will possess strong leadership & change management skills, a deep understanding of revenue cycle management, customer service leadership experience, and a commitment to continuous improvement.
Why Aggreko? Here are some of the perks and rewards.
- Work in a local service center in New Iberia, LA and Houston
- Competitive compensation
- No premium cost medical plan option available
- Paid training programs and tuition reimbursement.
- Sales career growth potential in expertise, leadership and across territories
- Safety-focused culture
What you’ll do:
- Lead and develop a high-performing revenue cycle team, fostering a culture of excellence and accountability focusing on customer experience throughout the cycle.
- Coordinate hiring efforts to ensure the team is adequately staffed and trained to meet business needs.
- Establish accurate methods for project/job quoting by utilizing scope matrices, labor and freight calculations, and greener upgrade calculators.
- Establishing clear lines of delineation between project management and transactional business flow with defined supporting decision processes.
- Collaborate with senior business leaders, specifically project managers and sales management to align quoting processes with business objectives.
- Delivering Technology and associated process focused on simplification of employee workflow and ease of customer receipt impacting their experience.
- Develop and implement strategies to reduce days sales outstanding (DSO) and enhance cash flow.
- Streamline and simplify the customer invoicing process, with a focus on D2I improvements, accuracy, and a clearer, more customer-friendly experience.
- Redesign the customer delivery model to enhance service quality—both internally and externally—through more efficient and responsive processes.
- Strengthen data accuracy and operational consistency, particularly around task timeliness, end-of-hire processes, credit handling, and change order management.
We’re experts, which means you’ll have the following skills and experience:
- 10-15 years of Customer Support as a Leader
- Manage billing and collections processes to improve working capital KPIs, speed and accuracy of invoice, enhanced customer experience throughout this process ensuring timely and effective collection of receivables.
- Proficiency with CRM systems (i.e., Salesforce, Dynamics, or similar systems)
- Bachelor’s degree or relevant experience
We recruit the best talent. Apply now and help us keep the power on.
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Equal employment opportunity
We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.
We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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We provide energy solutions so our customers have power, heating, and air conditioning when, where and for however long they need it. We’re a global business that celebrates expertise. We help everyone be at their best, so they can solve compl...
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