Customer Solutions Engineer (Remote - US)
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Solutions Engineer in the United States.
We are seeking a Customer Solutions Engineer to serve as a frontline technical expert, guiding customers through complex challenges with clarity and precision. This role combines technical troubleshooting, customer education, and internal collaboration to ensure user success with analytics tools and cloud-based platforms. You will diagnose and resolve issues related to SQL queries, templating languages, and cloud data environments while providing clear, empathetic guidance to users. The ideal candidate thrives in a distributed, fast-paced environment, can manage multiple escalations simultaneously, and contributes to documentation and team knowledge sharing. This position offers an opportunity to make a direct impact on customer experience while collaborating with engineering, support, and product teams.
Accountabilities
- Diagnose and resolve complex technical issues, including SQL queries, templating languages (Jinja/Liquid), YAML configurations, and cloud data platforms.
- Clarify customer goals to ensure solutions align with actual needs and desired outcomes.
- Perform root cause analysis to quickly identify issues and escalate accurately to engineering when necessary.
- Provide excellent communication, including setting expectations, providing updates, and ensuring timely resolution of customer cases.
- Educate customers by explaining both what is happening and why, fostering trust and shared understanding.
- Develop and maintain internal documentation and enablement materials to improve team efficiency and knowledge sharing.
- Collaborate with cross-functional teams to continuously improve customer experience and internal support processes.
- 3+ years of experience in technical consulting, advanced support, or software development within a SaaS environment.
- Proven experience troubleshooting SQL queries, templating languages (Jinja/Liquid), and working with YAML configurations.
- Strong written and verbal communication skills with the ability to explain complex technical issues clearly.
- Hands-on experience managing escalations to engineering, ensuring reproducibility and clarity.
- Comfortable working collaboratively with distributed teams across time zones.
- Detail-oriented, humble, and passionate about helping others succeed.
- Nice-to-have: prior experience with dbt, SAML (Azure AD/Okta), API scripting, CI/CD pipelines, orchestration tools (Airflow/Dagster), and familiarity with Snowflake or BigQuery.
- Unlimited vacation policy with an actively encouraged time-off culture.
- 401(k) plan with a 3% guaranteed company contribution.
- Comprehensive healthcare coverage including medical, dental, and vision.
- Generous paid parental leave.
- Health and wellness stipends, plus flexible allowances for home office setup, learning and development, and office space.
- Competitive compensation including salary, equity, and performance-based pay.
- Opportunities for professional growth, internal knowledge sharing, and influence on product and support processes.
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.
The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.
Thank you for your interest!
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Jobgether has the ambition to disrupt the recruitment industry as we know it by simplifying it and making it more accurate 🎯 Jobgether platform connects candidates and companies based on: - Skills -... Values - Ambition - Personality The candidat...
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