Call Center Representative
Ready to Make an Impact in Healthcare? Join Serenity.
Want to be part of something meaningful without a clinical background? This is your moment. At Serenity Healthcare, we’re transforming mental wellness with compassion, innovation, and a people-first approach.
No Healthcare Experience? No Problem.
We’re not looking for medical backgrounds — we’re looking for calm, clear communicators who know how to solve problems and keep things moving. If you’re steady under pressure, thrive in a fast-paced environment, and genuinely care about helping others, you’ll feel right at home. Bring your focus, empathy, and drive — we’ll train you on the rest.
The Role: Call Center Representative | Sandy Springs, GA
As a Call Center Representative, you’ll connect with potential patients who’ve expressed interest in starting their healing journey but may be uncertain or hesitant. With a blend of empathy and confident follow-up, you’ll gently guide them toward booking their first appointment—turning leads into lasting patient relationships.
What You’ll Be Doing:
- Gently guide hesitant patients to book their first appointment with care & empathy
- Convert new leads into patients with confident, results-driven follow-up
- Schedule, adjust, and cancel appointments with accuracy
- Act as a liaison between established patients and their provider
- Working with other healthcare professionals to ensure seamless patient care
- Provide information about healthcare services, procedures, and policies
- Handle patient concerns, complaints, and questions promptly and professionally
- Follow protocols for managing patient inquiries and issues
- Resolve patient issues, offer solutions, and escalate when needed
- Verifying patient information, insurance details, and eligibility
- Accurately enter and update patient info in the EMR system
- Other duties as assigned
Who We Are:
Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare.
Serenity Healthcare is an equal opportunity employer – if you’re qualified, you’re welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire.
You will need to attend four consecutive 40-hour weeks for training; after you may choose full-time or part-time.
What You Need:
- High School Diploma or GED
- Proven experience in a high-volume customer service industry
- Excellent verbal and written communication
- Proficiency with MS Office applications a plus
- Basic math skills
Why You’ll Love Working at Serenity:
- Starting at $16.50/hour with growth opportunities to $19.50/hour within six months
- Additional $1.00 per hour differential pay for fluent bilingual Spanish/English speakers (must pass in-house assessment)
- Luxe-level benefits: We cover 90% of medical, dental & vision
- 401(k) – because your future deserves self-care too
- 10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge
- Flexible Shift Hours
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Serenity Mental Health Centers was born in 2017 when our founders Ben and Tricia Pease, and Julie and Dr. Tripp realized they needed to change mental healthcare to provide a patient-first culture. We offer innovative treatments for depression, anx...
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