Group Sales Manager - job 1 of 4

Located in prestigious Rittenhouse Square, the AAA rated 4-diamond Sofitel – Philadelphia, boasts 306 beautifully appointed guestrooms, featuring Lanvin amenities, dream bedding and a luxurious atmosphere.  We will be your personal culinary connoisseurs, offering our classic, French inspired menu, made from the freshest ingredients harvested directly from our rooftop garden.  Enjoy our signature hand-crafted cocktails in Liberté Lounge, the “in-place” to gather and mingle for Philly’s finest clientele. 

Our team of highly trained Ambassadors are at your service, ready to provide a magnifique and memorable experience. 

Joie de Vivre is in our DNA, and we are seeking like-minded individuals to join our team! 

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!
#BELIMITLESS"

Our Mindset / Who we are

We believe in performance, agility, innovation, fun, collective intelligence, and empowerment.

We take great pride in celebrating successes, and we also accept failures as learning opportunities to come back stronger.

We are empowered and fully accountable. Everyone is encouraged to take ownership, make decisions, and drive impact.

We act as One Team. Global, Regions, and Hotels build and drive our commercial and marketing strategy together, support each other, and grow collectively. We learn from each other, we win collectively.

Your Mission / What you will be accountable for

We are seeking a highly motivated and results-driven Group Sales Manager to join our dynamic team.

In this role, you will maximize the hotel’s revenue and profitability by sourcing, booking, and managing group and catering business. You will play a pivotal part in cultivating strong client relationships, tailoring solutions to their needs, and ensuring the successful planning and execution of group events.

Through your passion, motivation, and professionalism, you will sell memorable experiences to guests who stay and meet in our property. You are organized, knowledgeable about the hotel and its surroundings, and skilled at creating meaningful connections that drive loyalty and repeat business.

You will be fully accountable for achieving annual group revenue targets and ensuring client satisfaction.

Role Description / What you will do

Client Relationship Management

• Cultivate and maintain strong relationships with existing clients while actively prospecting new accounts.
• Conduct client meetings, site inspections, and presentations to understand group event requirements and offer tailored solutions.
• Maintain and expand existing accounts through effective servicing, up-selling, and timely communication.
• Represent the hotel at trade shows, sales missions, and networking events to increase visibility and generate leads.
• Stay informed about market trends, competitor activities, and local opportunities.

Planning & Coordination

• Oversee the group event planning process from proposal through execution, ensuring seamless communication with clients and internal teams.
• Partner with Revenue Management, Events, Operations, and Marketing to deliver flawless and memorable group experiences.
• Ensure events are delivered within budget and aligned with revenue goals.
• Provide post-event follow-up to strengthen relationships and encourage repeat business.

Sales Strategy & Performance

• Develop and implement tactical sales strategies to drive group bookings and revenue growth.
• Proactively solicit business through phone calls, client visits, blitzes, and targeted outreach.
• Monitor performance metrics including conversion rate, lead response time, and group revenue contribution.
• Collaborate with Revenue Management to optimize pricing, availability, and business mix.
• Analyze sales data to identify trends and adjust strategies as needed.

Levers / How you will drive results

• Client relationships (direct & indirect)
• B2B loyalty programs and CRM tools (ANAIS)
• Online RFP platforms
• MICE and group preferred agreements
• Consortia and TMC partnerships

Deliverables & KPIs / How success will be measured

• Group Revenue Contribution (Rooms + Events)
• Conversion Rate & Lead Response Time
• Client Retention & Repeat Business
• Contribution to RevPAR, ADR, and Total Revenue
• Client Satisfaction (RPS, post-event feedback)

   

Your Experience & Skills

• Proven experience in group sales or a similar role, preferably in hospitality or events.
• Track record of achieving or exceeding revenue and sales targets.
• Strong organizational and project management skills, with attention to detail.
• Excellent negotiation, presentation, and communication abilities.
• Exceptional customer service and interpersonal skills with the ability to influence and build lasting relationships.
• Data-driven with strong business acumen and ability to identify growth opportunities.
• Ability to work well under pressure while managing multiple priorities.
• Bachelor’s degree in Hospitality, Marketing, or Business preferred.
• Very good verbal and written communication skills in English.

Conditions / What we offer you

• Full-time, permanent contract
• Reporting to the Director of Sales
• This position is based at the Sofitel

Our Culture / Be ALL you are with ALL your Heart 

At Accor, we are committed to diversity. Each individual, each personality, and each experience has its place to grow and make us grow collectively. Everything we do, we do with heart. We are creators of emotions, professionals of the human experience, open to others and the world around us. 

• Our culture is inclusive. We value the richness of the 120 nationalities, the different backgrounds, the different stories that make up our company. 

• We care for the world around us: our teams, our guests, our establishments, our environment are at the heart of our concerns. Our mission is human, essential: to bring cultures together, to open windows on the world, to provide unforgettable experiences, day after day. 

• All our Heartists are talents in the making, they are the future of our group and our hotels. Helping them grow professionally and develop personally according to their wishes and ambitions is our priority. 

• Together, we imagine your future. Our group is large, with many opportunities, and the experiences are infinite. 

• We dare to question the status quo. We challenge ourselves to always do better. We take risks, we dream the impossible and make it possible. 

• Hospitality is teamwork, and we are stronger together. We believe in caring, we respect our differences and value all voices. We work as a team, saying what we do and doing what we say.