Front Desk Supervisor - job 1 of 4

Located in the heart of Seattle's downtown, the Fairmont Olympic Hotel is a historic landmark in the city.  Be a part of history, providing service to our guests in an iconic and luxurious setting.  We look forward to welcoming you to the historic Fairmont Olympic Hotel located in the heart of Seattle.

Job Description

Under the direction of the Front Desk Managers, the Front Desk Supervisor will be responsible for supporting their manager in ensuring the smooth and efficient operation of the Front Desk. This role is pivotal in providing engaging, sincere, personalized service and is one of the ways our Front Desk colleagues and leaders are turning moments into memories for our guests at the Fairmont Olympic Hotel. The Front Desk Supervisor will ensure that all standards, procedures and guest satisfaction objectives are met and exceeded on a consistent basis.

What's in it for you:

• $27.13 per hour
• Employee travel program offering discounted rates in Fairmont and Accor hotels worldwide
• Parking and Public transportation discounts
• Paid meal breaks with complimentary meals served in our staff dining room
• Learning programs through our Academies
• Medical, dental, vision insurance available for all full-time colleagues and their families. Additional supplemental insurance available. Free base employee only medical insurance
• 401K Retirement plans with a 4% match for all colleagues
• Opportunity to develop your talent and grow within your hotel and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities
• Fun, elegant atmosphere with amazing colleagues!

Key Responsibilities:

• Maintains a high level of professionalism in all aspects of job performance.
• Ensures guests are recognized upon arrival, receiving a warm greeting and appropriate assistance
• Ensures Fairmont standards, procedures, and practices (LQA, Forbes, etc.) are followed by providing the highest quality of colleague training, monitoring performance and providing coaching on an on-going basis
• Assist in achieving labor productivity standards by actively increasing or decreasing staffing levels to meet business demands
• Policies are adhered to in order process the guests’ credit card, billing, reservations, etc.
• Promotes positive colleague relations through an environment that encourages open communication trust and mutual respect
• Provide leadership support in the absence of the Front Desk Manager  
• Performs any and all other tasks which are assigned by management.

Qualifications

• Minimum of 2 years’ previous experience in Front Desk operations.
• Supervisory experience preferred
• Ability to work independently and prioritize responsibilities and handle a multitude of tasks, colleagues and guest requests
• Passion for guest service, strong guest service orientation and training skills required
• Excellent communication and customer service skills.
• Proficiency in Windows XP and MS Office required
• Ability to work a variety of hours/days/holidays/weekends as business needs require
• Visa Requirements: Must be legally eligible to work in the United States

Physical Aspects of the Position (include but are not limited to):

• Must be able to stand on feet throughout the shift, with intermittent periods of walking
• Must be able to frequently lift and carry up to 25 lbs at shoulder height
• Must be able to occasionally push/pull up to 50 lbs
• Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally

All your information will be kept confidential according to EEO guidelines.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

We are an equal opportunity employer.  All offers contingent on background check and E-Verify.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS