Customer Success Specialist Seasonal

Overview

Ferrellgas knows dedicated superior service starts with supported employees. Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you!

We are looking for a Full-Time Remote Customer Service Specialist. This position is responsible for providing exceptional customer service through inbound and outbound communications for either/both Ferrellgas and Blue Rhino customers. The incumbent will work with both internal and external customers to ensure a high-quality customer service experience and strive to foster growth. In this role you get the opportunity to ensure the talent you bring is recognized by the customer you are assisting, and the company at large. Our Remote Customer Service Specialists must be willing and able to report to their local office as needed, dependent on business need.  

Benefits

• 401 (K) with generous company match
• Paid Time Off (PTO)
• Paid training 
• Employee Stock Ownership Plan (ESOP)

Responsibilities

• Answers a high-volume of inbound customer calls.
• Assists customers with the sign-up process for our propane vending machine program.
• Guides customers through the customer onboarding process, ensuring all necessary documentation is completed accurately and promptly.
• Addresses customer inquiries and resolves any issues related to the vending program.
• Maintains accurate records of customer interactions and transactions.
• Collaborates with internal teams to ensure the timely installation and maintenance of vending machines.
• Monitors customer satisfaction and provides feedback for program improvement.
• Proactively supports customer outreach and follow-up, as needed.
• Adheres to metrics and performance goals.
• Directs calls to other areas of the organization, as needed.

Qualifications

• High School Diploma Required
• 1+ years of Customer Service experience preferred
• Experience in Sales a plus
• Advanced Computer Skills
• Excellent Communications Skills; written and verbal
• Proven Telephone Communication Skills
• High Degree of Customer Focus
• Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
• Applicants must not now, or any time in the future, require sponsorship for an employment visa.

Why work for Ferrellgas? We pride ourselves in providing the best customer service in the propane industry. Ranked consistently as one of the top propane suppliers in the country, Ferrellgas is in the business of providing meaningful moments. Memories full of warmth, dependability you can trust, and outcomes you had only dreamed possible.