Customer Service Representative

The Blue Nile Customer Care Specialist is an individual who embraces knowledge, education and service as their core. A Customer Care Specialist at Blue Nile is a person who is outgoing, passionate and thrives in an environment where we place the customer’s needs above all else. Our goal in Customer Care is to enhance and grow the brand connection experience for our Blue Nile customers. Our Customer Care Experts do this through being professional, accessible, enthusiastic, and interested in a career that creates a “Jeweler for Life” relationship with Blue Nile Customers.

Responsibilities:

· Answer incoming communication from customers (phone calls, email and live chat) to help them with:

o Questions about Blue Nile products, services and policies

o Processing orders for exchanges, returns, repairs, resizing, cleaning/maintenance

o Resolving outstanding service issues; following up on orders in process

· Proactively follow up on all work requests within Blue Nile’s service level standards

· Effectively resolve complex customer service challenges, finding solutions that delight customers

· Understand department goals and meet defined metrics

· Proactively read and take action on daily operations updates as needed. Examples can include:

o Production schedule and/or delivery updates that require customer notification

o Unexpected staffing changes (call-outs) that may require additional duty assignments

o Revised work schedules to accommodate training and departmental/team meetings

· Communicate accurate information and set clear expectations for customers, ensuring an on-brand Blue Nile experience

· Maneuver effectively and efficiently through all computer systems

· Maintain a record of excellent attendance, punctuality and job focus

• High School diploma or GED required

• Previous retail sales experience, preferably in a luxury environment (luxury fashion department store, high end travel, etc.), customer service and/or call center experience
• An avid and proficient online shopper
• Demonstrated exceptional Customer Service aptitude and skills
• Complete focus on customer satisfaction is the foundation of your work
• An understanding of—and aptitude toward—providing ‘white glove’ service
• Excellent listening, written and verbal communication skills
• Excellent organization & attention to details skills
• Ability to work within deadlines in a fast paced environment
• Multi-tasking is frequently required
• Ability to work well with other teams and departments to make our customers happy
• Technically proficient, able to use a variety of computer programs and systems, at an intermediate level. Intermediate typing skills
• Flexibility and willingness to adjust to scheduling needs, particularly during retail peak seasons
• Fluency in other languages is a plus

Hourly pay: $18.00-$20.00. Final pay rate shall be determined and is based on experience and qualifications.

At this time, Blue Nile will not sponsor a new applicant for employment authorization for this position.

Additional Information: R2NET INC. is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status or any other basis prohibited under applicable federal, state or local law. R2NET INC. will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. #LI-WK1