Bilingual Customer Success - Family Care Associate
Skills
- Fluency in Spanish for effective bilingual communication.
- Strong empathy and ability to communicate clearly in sensitive situations.
- High organizational skills for handling documentation and follow-ups.
- Experience managing high volumes of communication in fast-paced settings.
- Technical proficiency using CRMs, spreadsheets, and internal tools.
Responsibilities
- Lead and own the family care experience from onboarding to ongoing engagement.
- Support families through onboarding, training, and Medicaid certification processes.
- Maintain accurate documentation and coordinate communication across teams.
- Foster community connections via peer groups and caregiver events.
- Provide consistent follow-up, problem-solving, and advocacy for caregivers.
Education
- Associate degree or Bachelor's degree required.
Benefits
- Competitive compensation and company equity.
- Opportunities for career growth and cross-functional exposure.
- Supportive and compassionate team environment.
- Flexible and fast-paced work environment.
- Meaningful impact on vulnerable populations.
Average salary estimate
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