HR ServiceNow Strategy Lead

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

This position will follow a hybrid schedule, requiring onsite work three days per week at our North Chicago headquarters or any other AbbVie sites or locations.

Company Overview:

As a global leader in healthcare innovation, we are committed to delivering exceptional employee experiences through digital transformation. The ServiceNow platform plays a critical role in enabling seamless service delivery, operational efficiency, and scalable automation across the enterprise. We are seeking a visionary and execution-focused leader to drive the strategic evolution and enterprise-wide adoption of ServiceNow.

Position Summary:

The HR ServiceNow Strategy Lead will assume responsibilities of the HRSD Product Owner -  driving the HR Technology strategy by identifying capabilities on the SNOW platform aligned with HR technology roadmap, and prioritizing deliverables based on business criticality and resourcing needs. This role will partner closely with BTS to help them deliver and maintain solutions on the SNOW platform. Additionally, this role will partner with HR Operations and other business functions to ensure the platform delivers measurable value, aligns with HR and Enterprise strategic priorities, and supports a frictionless employee and business experience.

Key Responsibilities:

1. Strategic Leadership & Vision:
   • Shape and drive the HR ServiceNow platform strategy in alignment with the broader HR technology roadmap and enterprise digital transformation goals. Act as a visionary leader, identifying and prioritizing platform capabilities and deliverables based on business criticality and resource requirements.
2. Enterprise Partnership & Collaboration:
   • Partner closely with BTS, HR Operations, and other business functions to ensure ServiceNow solutions are effectively delivered, maintained, and optimized for measurable business value. Foster cross-functional collaboration to support seamless platform adoption and a frictionless employee and business experience.
3. Stakeholder Engagement & Value Measurement:
   • Engage with business leaders to identify opportunities for automation, self-service, and workflow optimization. Define and monitor KPIs to measure platform adoption, performance, and strategic impact across the enterprise.
4. Innovation & Continuous Improvement:
   • Stay current with the ServiceNow product roadmap and ecosystem. Evaluate and implement emerging capabilities to ensure the platform remains innovative, scalable, and aligned with enterprise needs. Cultivate a culture of experimentation, learning, and continuous improvement within the platform team.
5. Team leadership:
   • Lead a team of ServiceNow functional owners specializing in knowledge management, case management, portal / search and Employee journey management. Provide clear direction and support to ensure each functional area delivers robust solutions that enhance business processes and employee experiences. Foster a collaborative environment where functional owners are empowered to innovate, share best practices, and continuously improve platform capabilities in alignment with organizational goals.

Education and Experience

• Bachelor’s degree in Engineering, Computer Science, Information Systems, or related field (Master’s preferred).
• 10+ years of experience in enterprise platform leadership, with 5+ years specifically in ServiceNow.
• Excellent communication, stakeholder management, and team leadership skills.
• Proven track record of delivering enterprise-scale ServiceNow implementations at large (30k+ employees), multi-national organizations., preferably in the health sciences space.
• Strong understanding of agile methodologies, platform governance, and enterprise architecture.

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. ​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our short-term incentive programs. ​

• This job is eligible to participate in our long-term incentive programs​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. 

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

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