Director, Gastro Account Managers

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

The Director of Gastro Account Managers (GAMs) will lead the infield GAM team, providing focus and clarity to optimize team performance.  This role will ensure that infusion sites of care are able to efficiently acquire and administer SKYRIZI to appropriately prescribed IBD patients.  The Director will work with cross-functional in-house partners, e.g. Marketing, OEC, MABI, and trade partners to ensure the proper resources and metrics are used to optimize and evaluate performance of the GAM team.  The Director will provide leadership support to C-suites at large external infusion accounts, and partner with FRM leadership, IAE leadership, and Trade leadership to ensure a coordinated, All For One AbbVie, effort is applied to Infusion accounts.

Responsibilities:

• Strong leadership (2nd line leadership) This role is responsible for direct leadership of three Senior Managers and three National GAMs, and second line leadership of three Regional GAMs and the local GAM team. The Director will be responsible for creating a culture consistent with AbbVie ways of working which rewards collaboration, high standards, and optimal account management execution.  The Director will create and apply an objective, metrics-based approach to evaluate and reward top performance of the GAM field team
• Strong Account Management skills: The Director will have strong account management skills and be able to navigate various types of health care accounts (e.g. IDNs, IOIs, etc.) They will be able to apply this expertise to help lead the team through complex situations and optimize the team’s performance.
• Strong Executive Presence and presentation skills: The Director will be the face of the GAM team to Gastro and Immunology leadership, providing performance updates on the team and top accounts.  They will meet with Marketing leaders, and other Gastro IBT leaders to understand Brand objectives and position the GAM team for success.  They will create and execute presentations
• Strong Strategic Skills: The director will need to be able to navigate both internal and external dynamics and meet the needs of the business.  The Director will be able to navigate the AbbVie matrix to optimize the performance of the GAM team and meet the team’s objectives.  The Director will be able to navigate the changing dynamics of the infusion market and health care market and anticipate potential hurdles and opportunities and adapts plans to ensure patients have the best infusion experience that they can.

This position is open to candidates who reside anywhere within the United States.

• Bachelor’s degree, preferably in business, marketing, or healthcare administration
• 10+ years of experience in the pharmaceutical industry: preferably leading account management teams, market access, Marketing and sales leadership
• 5+ years of successfully leading teams, preferably second line leadership and account management teams.  Experience creating cultures of high performance and collaboration.  Experience creating accountability plans and incentive structures that drive results
• Strong skills in navigating complex matrix organizations.  Displaying an ability to drive action and results through collaboration, partnership and leadership
• 5+ years of account management or related experience.  Displaying a deep understanding of the complexity of various types of health care accounts, e.g. IDNs, IOIs, PE ownership, GPO ownership and other models.  Displaying the ability to drive action and results in all types of health care accounts.
• Deep understanding of buy and bill.  The economics of buy and bill accounts including motivators for health care decision making. Compliance guardrails associated with buy and bill and the ability to understand and compliantly lead within these guardrails.
• Experience and deep understanding of contracting in the buy and bill space.  Including impacts of direct contracting vs. GPO contracting and impact to ASP and other reimbursement impact.
• Experience and understanding of patient support programs.  Internal guardrails and external motivators

Key Stakeholders:

• In-house Marketing teams
• In-house MABI teams
• In-house Sales leadership
• OEC and Legal teams
• In-field KAM leadership (sales, FAS, IAE)
• Trade team

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. ​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our short-term incentive programs. ​

• This job is eligible to participate in our long-term incentive programs​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. 

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

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