Global Aftersales Service & Repair Leader

Collaborate with Innovative 3Mers Around the World

Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a wide variety of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers.

This position provides an opportunity to transition from other private, public, government or military experience to a 3M career.

The Impact You’ll Make in this Role

3M’s Personal Safety Division is a global leader in developing, manufacturing, and distributing Personal Protective Equipment (PPE) to keep workers around the world safe. We are seeking an experienced and strategic Global Aftersales Service & Repair Leader to lead and accelerate our service and repair operations worldwide.

This role reports directly to the President of the Personal Safety Division, supporting a $3.5B global business with 14 manufacturing sites and 10 product categories. The leader will own the P&L for global service and repair operations, driving profitable growth, operational excellence, and customer satisfaction across geographies. Key Responsibilities:

Global Strategy & Operations

• Develop and execute a global aftersales service and repair strategy aligned with Division goals
• Standardize service operations, KPIs, and repair processes across all geographies
• Expand and lead 3M PSD’s global service network (internal and 3rd-party)
• Optimize tools, systems (e.g. CRM, service software), and documentation to support global service and repair delivery

P&L Ownership

• Own the global service and repair P&L, including revenue, cost management, and margin optimization
• Develop and execute pricing strategies, service agreements, and commercial models
• Drive profitable growth through operational efficiency and value-added service offerings

Customer Experience

• Drive high customer satisfaction through fast, effective service and repairs
• Implement voice-of-the-customer (VoC) feedback loops to continuously improve service performance
• Manage escalation processes for complex or critical service issues

Leadership & Collaboration

• Lead, coach, and develop Area service managers and teams
• Partner with product, engineering, sales, and supply chain to ensure cross-functional alignment
• Ensure the service teams follow safety guidelines to reduce the risks of injuries at work

Your Skills and Expertise 

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

• Bachelor’s degree in engineering, Business, Operations (completed and verified prior to start)
• Ten (10) years of proven leadership of international, multicultural teams
• in a private, public, government or military environment
• Ten (10) years of experience with service agreements, warranties, and 3rd-party service partnerships
• Ten (10) years of demonstrated strong financial acumen and experience managing P&L

Additional qualifications that could help you succeed even further in this role include:

• Master’s or MBA degree preferred
• Excellent communication and change management skills
• Analytical mindset with experience using data to drive decisions
• Background in PPE products, medical devices, electronics, industrial equipment, or capital goods
• Lean/Six Sigma certification or continuous improvement training
• Experience with ISO 9001, FDA, or other regulated environments (if applicable)

Work location:

• Work location: This role follows an on-site working model, requiring the employee to work at least four days a week at the 3M Center in Maplewood, MN.

Travel: May include up to 20% domestic/international

Relocation: May be authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).