Senior Technical Support Engineer - job 1 of 2

About 3E:

We are a mission-driven company with the purpose to enable a safer, more sustainable world!

3E provides a comprehensive suite of data, analytics, and software solutions for enabling and improving workplace & chemical safety, product stewardship, supply chain management and sustainability. With over 35 years of experience, and 15 locations across North America, Europe, and Asia, 3E helps more than 5,000 customers in various sectors to achieve safety, sustainability, and speed to market.

Are you ready to shape the future? Come join us! 

At 3E, we are committed to creating a safer, more sustainable world—and technology is key to delivering that mission. As a Senior Technical Support Engineer, you’ll combine hands-on technical expertise with a proactive, ownership-driven mindset. This is not a reactive help desk role—you’ll be the go-to owner of the Bethesda office’s technical environment, responsible for solving problems, improving systems, and elevating the support experience across the business.

You’ll work as part of our global IT support team while independently managing the local office’s systems, hardware, and end-user support. We’re looking for someone who thrives on accountability, brings depth in tools like Microsoft Intune and JAMF, and actively explores how AI and automation can improve support operations.

This role is hybrid, with a minimum of three days per week required onsite in our Bethesda, MD office.

This role is ideal for someone who doesn’t wait for direction—they see an issue, fix it, and leave it better than they found it.

• Executive Support: Provide high-touch, responsive technical assistance to 3E’s Executive Leadership Team, handling high-priority issues with urgency and discretion.
• Technical Troubleshooting: Resolve complex IT issues across hardware, software, networks, and user access, especially within Microsoft 365, Intune, and JAMF environments.
• Autonomous Ownership: Independently manage the full lifecycle of tickets and ensure operational continuity in the Bethesda office without needing micromanagement.
• Onboarding & Device Management: Lead onboarding processes for U.S. hires and ensure seamless device setup and deployment using tools like Intune and JAMF.
• AI & Automation: Identify and implement automation opportunities to streamline support and reduce repetitive tasks.
• Security & Compliance: Perform workstation vulnerability assessments and drive remediation in collaboration with security and IT stakeholders.
• Documentation & Process Improvement: Create clear, reusable documentation and proactively optimize workflows and knowledge bases.
• Cross-Functional Collaboration: Partner with global IT teams and internal stakeholders to align support operations with broader technology strategies.
• Mentorship & Knowledge Sharing: Support junior team members and contribute to a culture of continuous learning.

• Minimum 5 years in a senior technical support or systems engineering role.
• Proven, hands-on experience with Microsoft Intune and Microsoft 365 (advanced troubleshooting & configuration)
• Strong troubleshooting and problem-solving skills across IT systems and devices.
• Excellent written and verbal communication skills.
• Ability to work independently, manage competing priorities, and take ownership of outcomes.
• Familiarity with AI or automation tools to enhance service desk operations is a plus.

• You own the environment and follow issues through to resolution—without needing constant direction.
• You contribute new ideas and create improvements that outlast your tickets.
• You are technically fluent in the tools we use and comfortable supporting both Mac and PC users.
• You leave a positive net impact, freeing others up for strategic work—not adding to their workload.
• You take initiative, leverage automation, and help 3E’s IT evolve for the future.

Pay Transparency:

The anticipated salary range for this position is $75,000-$90,000 per year. The final offer will depend on several factors, including the successful candidate’s skills, depth of work experience, location, and relevant licenses/ qualifications. Each offer is determined based on individual strengths and relevant business considerations.

In addition to the base salary, certain roles may qualify for a performance-based incentive and/or equity, with eligibility depending on the position. These rewards are based on a combination of company performance and individual achievements.

Our US Benefits Include:

Health, dental, and vision insurance

Life insurance and disability coverage

Generous PTO accrual and paid parental leave

401(k) plan with company matching

Employee assistance program

Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)

Disclosures:

3E is committed to a diverse and inclusive work environment. 3E is an equal opportunity employer and does not discriminate based on race, nationality, gender, gender identity, sexual orientation, protected veteran status, age, disability, or any other legally protected status. For applicants who would like to request accommodation please send an email to [email protected]

Visit us at https://www.3eco.com/ 

Follow us at https://www.linkedin.com/company/3e-safer-world/

Privacy Policy and Candidate Privacy Notice

Agencies: 3E is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at 3E via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of 3E. No fee will be paid in the event the candidate is hired by 3E because of the referral or through other means.