Help Desk Support (Remote - US)

This position is posted by Jobgether on behalf of Pro Talent HR. We are currently looking for a Help Desk Support in the United States.

This role offers an opportunity to provide essential IT support in a fully remote environment, ensuring smooth and secure technology operations. The Help Desk Support professional will handle troubleshooting, network administration, and user support while maintaining high standards of customer service. This position plays a critical role in keeping business operations running efficiently, supporting internal teams and clients alike. The role encourages problem-solving, technical skill growth, and collaboration across IT and business functions, all within a flexible remote work environment. Strong communication skills and attention to detail are essential to effectively resolve issues and optimize IT systems.

Accountabilities:

The Help Desk Support will be responsible for:

• Managing network administration tasks, including monitoring, configuration, and maintenance of systems.
• Troubleshooting hardware, software, and network issues for employees and clients.
• Implementing and maintaining network security best practices.
• Providing prompt and professional customer service and technical support.
• Documenting technical issues and resolutions for knowledge sharing and process improvement.
• Collaborating with team members to identify areas for IT process enhancements.
• Supporting remote users with software installations, updates, and connectivity issues.

Candidates should have the following qualifications and skills:

• Expertise in network administration, troubleshooting, and IT security practices.
• Proficiency with general IT systems, applications, and hardware.
• Strong customer service skills with a problem-solving mindset.
• Excellent verbal and written communication abilities.
• Ability to work independently and manage tasks effectively in a remote environment.
• Relevant IT certifications (e.g., CompTIA, Cisco) are a plus.

This role offers a competitive package and supportive work environment, including:

• Full-time remote work with flexible scheduling.
• Professional growth and training opportunities.
• Access to IT tools, software, and resources needed to succeed.
• Collaborative and supportive team culture.
• Opportunities to earn IT certifications or participate in skill development programs.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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