Hazardous Materials Call Center Support Specialist

About 3E:

We are a mission-driven company with the purpose to enable a safer, more sustainable world!

3E provides a comprehensive suite of data, analytics, and software solutions for enabling and improving workplace & chemical safety, product stewardship, supply chain management and sustainability. With over 35 years of experience, and 15 locations across North America, Europe, and Asia, 3E helps more than 5,000 customers in various sectors to achieve safety, sustainability, and speed to market.

Are you ready to shape the future? Come join us! 

About the Role:

As part of our 24/7/365 Call Center, the Hazardous Materials Call Center Support Specialist plays a critical role in protecting people, businesses, and the environment during chemical emergencies and waste management events. If you're a calm, confident problem solver with a passion for safety and service, you’ll thrive in this fast-paced, team-driven environment.

You will deliver timely, accurate, and empathetic support to customers managing hazardous materials. You'll be part of a collaborative, fast-paced environment where your decisions help ensure safety and compliance. 

This role can be performed fully remotely; however, the working hours outlined below will remain unchanged.

• Guiding clients through chemical spill response and hazardous waste disposal procedures
• Collaborating with teammates to ensure safety, compliance, and consistency
• Delivering clear, compassionate customer communication—even under pressure
• Managing a high volume of tasks with precision and urgency
• Contributing to continuous improvement through feedback and quality assurance efforts

• 1+ year of experience or familiarity with hazardous waste, spill response, or environmental safety
• High school diploma or GED
• Computer savvy—comfortable with Microsoft Word, Excel, and navigating multiple systems
• Strong communication and active listening skills
• Ability to stay focused, flexible, and calm under pressure

• Call center or high-volume support experience
• Current or prior HazMat certification or equivalent training

• Monday to Friday | 8:00 AM – 4:30 PM PT (11:00 AM-7:30 PM ET)

• Month 1: Monday to Friday | 5:00 AM – 1:30 PM PT (8:00 AM – 4:30 PM ET)
• Month 2: Saturday to Wednesday | 5:00 AM – 1:30 PM PT (8:00 AM – 4:30 PM ET) Off: Thursday & Friday
• Flexibility is essential to support our 24/7 operations.

3E is currently authorized to hire in the following U.S. states:

Alabama, Arizona, Colorado, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York, North Carolina, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, and Washington.

Pay Transparency:

The anticipated salary range for this position is $33,800-$40,000 per year. The final offer will depend on several factors, including the successful candidate’s skills, depth of work experience, location, and relevant licenses/ qualifications. Each offer is determined based on individual strengths and relevant business considerations.

In addition to the base salary, certain roles may qualify for a performance-based incentive and/or equity, with eligibility depending on the position. These rewards are based on a combination of company performance and individual achievements.

Our US Benefits Include:

Health, dental, and vision insurance

Life insurance and disability coverage

Generous PTO accrual and paid parental leave

401(k) plan with company matching

Employee assistance program

Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)

Disclosures:

3E is committed to a diverse and inclusive work environment. 3E is an equal opportunity employer and does not discriminate based on race, nationality, gender, gender identity, sexual orientation, protected veteran status, age, disability, or any other legally protected status. For applicants who would like to request accommodation please send an email to [email protected]

Visit us at https://www.3eco.com/ 

Follow us at https://www.linkedin.com/company/3e-safer-world/

Privacy Policy and Candidate Privacy Notice

Agencies: 3E is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at 3E via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of 3E. No fee will be paid in the event the candidate is hired by 3E because of the referral or through other means.