Senior Solutions Engineer

About Zum:  

Zum is a rapidly expanding Series E startup backed by industry leaders Sequoia Capital, SoftBank, Spark Capital, and GIC, with a bold mission to transform the stagnant school transportation industry. Operating in over 15 states across the United States—with flagship hubs in San Francisco, Los Angeles, and Seattle—we are actively extending our reach to the East Coast and Midwest regions. As a technology-driven company, we deploy cutting-edge solutions to manage and operate school district transportation systems while also launching our own charter platform and developing proprietary SaaS offerings. Additionally, we are spearheading a nationwide initiative to electrify school transportation fleets, simultaneously supporting local utilities by feeding much-needed energy back into the grid. We have been recognized as a CNBC 50 disruptor, Financial Times 500 fastest growing companies, and Fast Company’s World Changing ideas.

This is a hybrid position based out of our headquarters in Redwood City, CA. You will be required to be on-site a minimum of 3 days per week (Monday - Thursday). We will only consider candidates already located in the Bay Area.

Who You Are:

We are looking to add a Senior Solutions Engineer to our Redwood City Engineering team. You will be responsible for hands-on contributions in building custom solutions for Zum’s clients. At Zum, we value developers who are self-driven and able to devise simple solutions to complex problems, and thrive in building products with full ownership that will have a significant impact on the company's business. If this sounds like you, then you will love this Job.

What You'll Do:

• You will report directly to the CTO, and you will be expected to have excellent interpersonal communication skills, technical comprehension, product expertise, and business acumen

• Support the Product & Engineering Teams with training on new feature releases, focusing on the unique value proposition they will offer the Sales Team

• Successfully match customer pains and requirements to proposed solutions

• Every day, you will implement innovative solutions that save people time and radically improve enterprise applications

• Designing and developing technical solutions tailored to client requirements

• Optimizing processes to improve efficiency and client satisfaction

• Work with AEs to respond to RFIs and RFPs

• Become an expert on Zūm’s competition, lending your expertise to AEs working on displacement deals

• Acts as a technical expert and consultant to develop and propose solutions that meet the technology and business requirements of assigned customers

• Makes technical and sales presentations to customers’ technical staff and senior management

• Partner and strategize with Account Executives for discovery calls, product demonstrations, POC support, and onsite meetings

• Serve as a sales liaison between multiple internal organizations, including Product, Engineering, Customer Success, and Product Marketing

What You Bring To Zūm:

• Have a minimum of 5 years of experience in a Solutions Engineering or similar role

• You're equally comfortable in both a business and technical context, working with executives or talking shop with technical audiences

• Experience with APIs and integrations/hardware installations E2E implementations for Zūm’s customers

• Excellent communication skills with the ability to translate technical topics to both technical and non-technical audiences alike

• Demonstrated proficiency in project management, adeptly steering project timelines through Agile methodologies or analogous frameworks, ensuring meticulous execution for the successful implementation of solutions

• Proven analytical skills and the ability to problem-solve complex issuesYou understand the process by which software gets defined, built, and deployed, and you have experience or familiarity with the Scaled ITSM solution spaces

• Willing to travel to visit partners, prospects, and customers, and to engage in onsite customer and partner work when required

• Experience working in the Transportation Industry

The targeted base salary range for this role is listed in the compensation section below. Actual salary may be above or below this range based on factors such as location, skills, and relevant experience. In addition, this position may include additional compensation in the form of equity or commissions. If you are a full-time salaried or hourly worker, we offer the following benefits: Medical, Dental, Vision, 401(k), Holidays, Wellness, Vacation, and more. The targeted pay range for this role in CA, USA is: $175,000 - 220,000 + stock options.

Zum Services, Inc. and all its subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.