Regional Client Support Manager
Skills
- Team leadership and coaching
- Customer service management
- Performance monitoring and KPI management
- Dispatch board oversight
- Call auditing and quality assurance
- Campaign management
- Cross-functional collaboration
Responsibilities
- Lead and coach regional Customer Service Representatives with regular performance reviews.
- Implement strategies to enhance customer satisfaction and resolve issues promptly.
- Monitor and optimize dispatch boards for inbound and outbound campaigns.
- Audit CSR calls and collaborate with marketing and call center teams to improve call quality.
- Ensure call classification complies with procedures and manage reclassification and follow-up.
- Manage Hatch campaigns including setup and tracking of maintenance plans.
- Support strategic planning to improve call center efficiency and service delivery.
Education
- Bachelor’s degree preferred
Benefits
- Competitive base salary with bonus potential
- Medical, dental & vision plans with 100% employer coverage options
- 401(k) plan with up to 3.5% company match
- Fully company-paid long & short-term disability and life insurance
- Cell phone reimbursement and work-from-home stipend
- Flexible spending accounts for health and dependent care
- Paid holidays, unlimited PTO, and paid parental leave
- Training and career growth opportunities
Average salary estimate
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