Senior Account Executive, Crisis and Issues Management

ABOUT THE JOB 

As a Senior Account Executive on our Crisis and Issues team, you will collaborate with the integrated team across your client roster, provide sound counsel and recommendations to your clients, and drive results inclusive of traditional and emerging public relations tactics. You’ll develop a comprehensive understandingclients – their business, products, markets, competitors, and industry influencers, and you will have a hand in craft strategies based on your knowledge and your clients’ needs. You are a strong writer, able to synthesize our recommendations into client-ready documents that articulate a clear rationale and move clients toward ‘yes’.  

You have an interest in helping clients protect their reputations in the most challenging moments – and a passion for complex, high-profile crisis situations and risk-related issues that tend to play out in a 24/7 news and social media environment. 

• Draft issues/crisis documents, e.g., scenario plans, issue analyses, intelligence reports.
• Develop key messages in keeping with clients’ objectives and craft stakeholder communications based on messaging.
• Work with senior team members to navigate high-risk issues and provide recommendations, as well as support execution of media and stakeholder engagement. 
• Research, interview, write, and edit media materials, fact sheets, messaging and stakeholder communication, and other materials as needed. 
• Conduct due diligence tasks, identify and analyze publicly available data, and synthesize findings from the agency’s suite of tools and integrate analysis into strategic client deliverables. 
• Support in client-facing strategic counsel with senior crisis leaders, including managing interaction, presenting select elements of findings, presentation development, etc. 
• Collaborate across teams at all levels, and with specialty experts on cross-practice client deliverables. 
• Be well-versed in the current political and social landscape to anticipate larger cultural issues that may be relevant to your clients.  
• Practice effective project management while working with other team members and understand the “big picture” of the client program.
• Assist with new business. 

• 3-5 years of experience in Corporate Comms or Crisis and Issues; agency experience strongly recommended. 
• Excellent writing skills and experience crafting communication materials, recommendations, analysis, and reports. 
• Proven success in managing complex media relations and driving results for clients.
• Strong presentation skills, with experience working directly with clients and actively participating in client meetings.
• Highly organized, collaborative spirit, and results-driven with the ability to manage multiple priorities and work against tight deadlines.
• Demonstrates the ability to think strategically, creatively and holistically about client programs, fearless in presenting a point of view in brainstorms.
• Proficient in MSOffice, experience with media databases, analytics tools, and AI platforms highly recommended.

ABOUT US

Zeno Group is the fiercely independent and global, integrated communications agency, born from PR. We bring together the boldest and brightest talent to help clients across industries and sectors unleash the power of strategic communications. Guided by our "Fearless Pursuit of the Unexpected," we push the boundaries to achieve real business value and societal impact for clients. Winner of the industry’s most coveted awards including the 2024 PRWeek U.S. Outstanding Large Agency of the Year, 2023 PRWeek Purpose Agency of the Year, 2022 PRWeek Global Agency of the Year, 2022 PRovoke Best Large Agency to Work For in North America and a three-time winner of PRWeek’s Best Places to Work. Zeno has also been previously recognized by the Cannes Lions International Festival of Creativity. Zeno is a DJE Holdings Company.

ABOUT OUR BENEFITS 

Healthy, happy employees make Zeno better, so we have programs that support physical, mental and financial wellness. Our culture and benefits are designed to promote flexibility, celebrate diversity and support work/life balance. We offer a variety of medical, dental and vision insurance with prescription plans, as well as short and long-term disability. Our Be Kind to Your Mind program focuses on mental health, providing a paid subscription to Headspace and access to mental health providers and other services through a best-in-class employee assistance program. Employees are encouraged to bring their authentic self to Zeno and participate in our employee resource groups which build communities for sharing and support. And while we love our work, we believe in the restorative power of time off with generous vacation, paid holidays and self-care time. Employees are supported in their pursuit of financial wellness with a 401(k) plan, pretax flexible spending accounts, tuition assistance, life insurance and free access to a certified financial coach. And our unique ZenoFit program provides a monthly allowance to fund activities in your personal life that bring you joy and keep you healthy. These and other benefits are available to non-temporary employees in the US. 

Zeno Group is committed to diversity, equity and inclusion and proud to be an equal opportunity employer. We welcome and encourage racially and ethnically diverse people, members of the LGBTQ community, veterans, parents, individuals with disabilities and members of any and all protected classes to apply.