Department Admin - LEM Marketing

The Department Admin - LEM provides comprehensive support to the Latin, European, Middle East (LEM) department as necessary for the successful operation of each area and functions as a liaison for the department(s) with overall general administrative needs. 

Job Responsibilities (include but are not limited to):

• Provides administrative support to team members while coordinating and maintaining effective office procedures for efficient workflow.
• Performs general clerical duties including photocopying, faxing, scanning, mailing, and filing.
• Maintains a close and responsive relationship with the day-to-day activities of the department(s).
• Interfaces with staff with a high level of confidentiality and exercises discretion with integrity in the handling of confidential material
• Prepares various spreadsheets, presentations, and general correspondence.
• Compiles and tracks reports on information relevant to special project assignments
• Answers, screens, confirms appointments, and routes phone calls in a highly professional and timely manner while adhering to proper telephone etiquette
• Receives and handles guest complaints with a high level of customer service etiquette and a sense of urgency ensuring the proper personnel are given detailed and accurate reports of guest incidents. 
• Organize and manage calendars, meeting invitations, coordinates and confirms meeting arrangements.
• Plan, coordinate, and arrange travel plans.
• Facilitate accommodation and entertainment arrangements for guests upon request.
• Input reservations into the appropriate computer systems and applications, review guest folios, and process check-outs daily, including closing/reviewing in Customer Relationship Management systems (CRM) tasks.
• Confirm all room bookings, restaurant reservations, credit lines, and any other guests requests for the following day
• Create and update guest itineraries.
• Completes and processes reports. 
• Maintains office supply inventory and places orders on demand. 
• Keeps informed of all new company-wide initiatives and administrative developments
• Manages multiple priorities simultaneously to meet deadlines, often in stressful and high-pressure situations. 
• Support of Independent Agent programs as needed.
• Greet guests on the Casino/Hotel floor when necessary.
• Management of department scheduling.
• Assists with the on-boarding of new team members through maintenance of department training materials and training of systems and policies
• Supports team member engagement activities and requests.
• Performs various projects, ensures timely follow-up, anticipates administrative needs, and handles other duties assigned 

• At least a minimum of three (3) years of administrative work experience in support of department, Executive or similar; preferably in a high volume, luxury hotel/resort
• Excellent professional verbal and written communication skills in the English and Spanish language required and ability to maintain superior professional appearance and demeanor
• Advanced computer skills and proficiency in Microsoft office (Word, Excel, and PowerPoint)
• Must be a self-starter with the ability to work independently, prioritize workload, and manage time efficiently in a fast-paced environment
• Exceptional organizational, interpersonal, and administrative skills, with excellent attention to detail, able to multi-task and work well under high pressure situations.  Must be a logical thinker and remain calm while resolving problems using good judgement
• Strong communications skills
• Must be able to meet deadlines efficiently and work independently without constant supervision
• Must be 21 years of age or older
• A valid Nevada Gaming License is required and must be obtained before commencing the position

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.