Support and Integration Specialist

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.

If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.

ORGANIZATION SUMMARY

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

This position is reliant upon funding and may be subject to modification or termination based on resource availability.

POSITION SUMMARY:

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?  If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.  World Relief Western Washington (WRWW) envisions all refugees and immigrants welcomed, rooted and empowered in a thriving and inclusive community. To this end, the Support Specialist will play a vital role in supporting refugees & immigrants as they navigate the challenges of long-term self-sufficiency and integration. This position provides strengths-based, culturally responsive, and trauma-informed case management to individuals and families navigating the challenges of settling into a new community. This includes supporting participants through holistic community integration as well as various innovative initiatives which holistically address the felt needs of the community, aligned with WRWW’s strategic plan. The Support Specialist assesses needs, develops service plans, coordinates referrals, and ensures access to essential resources. This role works closely with other program staff, volunteers, and community partners to ensure immigrants and refugees receive timely, dignified, and effective support.

• Provide ongoing case management services, including but not limited to, addressing barriers to self-sufficiency and holistic integration, community orientation, counsel, assistance accessing services and public benefits, and support in addressing housing, employment, health care, mental health and education
• Holistically serve immigrant and refugee children and youth alongside their families
• Conduct initial intake to collect demographic data and assess program eligibility 
• Develop individualized service plans that reflect participant-identified goals and benchmarks and empower participants to take active roles in achieving their goals
• Offer orientation and coaching related to community resources, healthcare, education, transportation, and other U.S. systems and cultural norms
• Serve as a cultural liaison and advocate for participants within the community and broader systems
• Work closely with other internal service teams (such as employment and ESL) and external service providers to ensure comprehensive service provision
• Collaborate with volunteers, church groups, and interns, delegating appropriate tasks and providing guidance
• Conduct regular participant check-ins via phone, virtual meetings, home visits, or in-office appointments.
• Refer participants to relevant resources and follow up to ensure successful linkage and service outcomes, assist with coordination of appointments as needed
• Establish and maintain positive ongoing partnerships with other local service providers, educational entities, government agencies, and other relevant stakeholders.
• Help gather community input to help inform, evaluate, and design current and new programs
• Provide feedback, insight, and suggestions to further develop our internal systems and programs
• Respond to walk-in requests and provide referrals as needed
• Other related tasks as assigned   

• Administrative Responsibilities:    
• Maintain accurate and up-to-date case files, documentation, and participant records
• Keep all information updated in WRWW’s secure database(s)
• Track outcomes and key metrics as outlined in strategic plan and as required by various grants. Complete all required reports and data entry in a timely manner 
• Participate in monitoring, audits, and quality assurance activities
• Monitor progress toward participant goals and conduct case closures when services are complete
• Attend required trainings, staff meetings, and program reviews
• Contribute to maintaining up-to-date internal library of community organizations and agencies to make timely, appropriate referrals
• As assigned, attend external community meetings to network, stay abreast of local developments, and build relationships with community partners and stakeholders
• Other related tasks as assigned   

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
• Excellent communication skills, both orally and in writing, in English
• Proficiency in one or more common immigrant languages highly desirable
• Demonstrated ability to work sensitively and effectively in cross-cultural settings, while communicating cross-culturally

• Dependability, flexibility, and the ability to learn quickly in a fast-paced work environment
• Strong organizational skills and ability to maintain detailed, accurate records 
• Demonstrated ability to take initiative and problem solve, with excellent follow-through and professionalism
• Basic proficiency with phone, laptop, and standard office equipment functionality
• Ability to work well with diverse groups of people: previous cross-cultural experience required
• Valid driver's license and ability to pass a driving record check

• Knowledge of state and federal benefits system preferred
• Previous experience working with children and youth preferred
• Ability to calmly and effectively evaluate and respond to crises with care and consideration
• Ability to prioritize and balance multiple tasks and deadlines at one time
• Ability to read and write proficiently in English
• Ability to work well as part of a team and with diverse groups of people
• Flexibility in schedule with occasional evening or weekend hours required
• Intermediate computer knowledge, including MS Office and the ability to learn new programs (previous experience with databases desired)

World Relief offers a competitive benefits package and employee discount program for full-time and part-time employees.

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.