Intake and Administrative Coordinator - 2025370

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.

If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.

ORGANIZATION SUMMARY

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

This position is reliant upon funding and may be subject to modification or termination based on resource availability.

POSITION SUMMARY:

World Relief seeks an Intake and Administrative Coordinator to be the first contact for client seeking support services for direct financial assistance or case management support. This position is responsible for facilitating the intake process, beginning at the client’s first intake interview, including the enrollment process, document verification, coordination, monitoring, and follow-up. This position improves program workflow operations by identifying needed actions, then creating and implementing administrative systems and procedures. The Intake and Administration Coordinator is comfortable navigating across systems and platforms, is technologically savvy, highly organized, and pays meticulous attention to detail. 

• Comply with program guidelines and requirements for direct client financial assistance and case management programs and other grant and funding sources   
• Conduct outreach and provide program eligibility information and orientations to clients   
• Coordinate and schedule program enrollment
• Conduct initial client intake to collect demographic information, gather client documentation, and assess program eligibility   
• Provide immediate assistance and follow up for one-time needs   
• Assess and address financial needs of clients; complete payment requests in WR financial system   
• Provide referrals to community agencies and organizations for clients seeking services that World Relief Sacramento does not offer   
• Input intake and enrollment related information into program trackers and WR enrollment databases   
• Communicate effectively and in a timely manner with team members and caseworkers about new program enrollments   
• Maintain accurate and current client information in case files, program trackers, and WR databases   
• Perform regular audits of case files to check for grant compliance   
• Track program stories and data to report to WRS staff, grantors, other resettlement agencies, or community partners   
• Participate in on-going training to improve program services and ensure compliance   
• Assist team members with various projects as needed   
• Participate in required department and all-staff meetings   
• Provide general administrative support with special projects as needed    

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
• Bachelor’s degree and/or at least 2 years’ experience in the administrative support field   
• Experience with non-profit and/or community-based organizations   
• Strong interpersonal, oral, and written communication skills   
• Must be highly organized and extremely attentive to details   
• Confident and capable of navigating across digital platforms, databases, and Microsoft Office Suite, particularly Word and Excel, plus Adobe Acrobat   
• Proficient in English, both spoken and written   
• Fluent in Dari/Pashto 

• Proactive communicator and able to work closely with a team   
• Accurate data entry skills   
• Demonstrated experience in organizing and tracking data   
• Able to work under pressure and meet deadlines   
• Ability to prioritize and manage multiple tasks and projects simultaneously   
• Ability to complete tasks independently, thoroughly, and on time   
• Proven administrative and organizational skills 
• Technologically savvy with office technology, computers, and smart phones   
• Strong independent problem-solving skills   
• Flexible and adaptable to changing program realities   
• Confident in providing instruction, setting expectations, and clearly communicating next steps   
• Ability to work effectively and sensitively with people of diverse cultural, religious, and language backgrounds   
• Commitment to professionalism and client confidentiality 

World Relief offers a competitive benefits package and employee discount program for full-time and part-time employees.

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.