Director of Flourishing Families - 2025519

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.

If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.

ORGANIZATION SUMMARY

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

This position is reliant upon funding and may be subject to modification or termination based on resource availability.

POSITION SUMMARY:

World Relief is seeking a Director of Flourishing Families to provide strategic and operational leadership for World Relief Memphis’ Flourishing Families Department. In this role, the Director will guide programs that strengthen and honor the family as a source for healing, recovery, and flourishing within safe and positive relationships. Building upon the foundation of World Relief Memphis’ refugee immigrant and youth services, this role leads a department dedicated to creating holistic, two-generational program models that promote positive, engaged and connected parent-child relationships, marriages and families, navigation of education, social and cultural norms and legal responsibilities, and strong community support for newcomers that fosters self-sufficiency and integration.

The Director oversees a number of programs designed to strengthen refugee families, equip and encourage parents as the primary advocate and decision maker with regards to their children’s physical, social, educational and emotional development, remove barriers and support financial independence and self-sufficiency, academic and social integration and achievement, and promote positive, healthy relationships and psychosocial well-being. This position fosters a culture of innovation, collaboration, and excellence within the Flourishing Families Department, ensuring programs are outcomes-driven, learner-centered, and aligned with World Relief’s holistic model of integration.

This position reports to the Associate Director of World Relief Memphis, serves on the Memphis Leadership Team, and supervises departmental staff. The Director also collaborates closely with the Director of Mental Health and Psychosocial Services at World Relief headquarters, contributing to and drawing from national communities of practice to ensure alignment with proven models, shared learning, and continuous program improvement across the network.

• This role is responsible for supervising others and includes responsibilities consistent with supervising employees, including but not limited to monitoring daily work activities, tracking and approving timesheets including approving time off, monitoring performance including entering goals, progress check-ins, and weekly or bi-weekly check-ins, documenting performance concerns, entering staff promotions, transitions, and separations in HRIS within required time frame. Managers at World Relief are also considered spiritual leaders and are expected to lead staff in a manner consistent with our Christian values, including but not limited to praying with staff, leading devotionals, and fostering a Christian environment in interactions with staff throughout World Relief.

• Leadership and Strategy
• Provide strategic leadership and vision for the Flourishing Families Department, expanding the office’s impact across youth and family programming through two-generational program design and implementation. Translate World Relief’s mission and strategic goals into a cohesive, two-generational strategy that promotes positive and healthy familial relationships and cohesion, psychosocial well-being, self-sufficiency, and community connections. Serve as a member of the WRM Leadership Team, actively shaping organizational culture, planning, and cross-departmental collaboration. Foster a departmental culture characterized by continuous learning, inclusion, and innovation. Hire, supervise and support Flourishing Families staff through coaching, accountability, celebration, and professional development. Collaborate with the Director of Mental Health and Psychosocial Services and participate in national communities of practice to align WRM’s programming with national standards, share best practices, and contribute to network-wide learning initiatives.

• Program Oversight and Development
• Oversee all Flourishing Families programs including youth mentoring, school navigation, academic achievement and social adjustment case management services, early childhood development, summer social-emotional learning programs, two-generational models for psychosocial well-being, positive parenting, parent education and family cohesion. Ensure programs deliver high-quality, data-informed services that lead to measurable outcomes and successful interventions to support client and family goals. Maintain and modify program policies and procedures for departmental operations. Partner with other WRM departments (Education, Resiliency, Economic Empowerment, and Church & Community Engagement) to co-design and implement cross-departmental initiatives such as psychosocial groups, parent education, social and cultural adjustment workshops that remove barriers and support thriving, self-sufficient healthy families. Lead the design and replication of innovative service delivery models such as volunteer-led social adjustment groups, parent education and school navigation coaching with Cultural Companions or Good Neighbor Teams, and family-based social and cultural experiences that foster community, inclusion, and belonging. Ensure that program curricula and resources reflect evidence-based models and are consistent with WR national standards of best practices.

• Partnerships and Collaboration
• Build and sustain strong partnerships with local educational entities, key school personnel, early childhood development centers, family resource and childcare providers, children and youth services community-based organizations, and other key stakeholders.
• Provide strategic leadership, capacity building and technical assistance for local schools and educational personnel relevant to immigrant community needs, barriers to and potential strategies that support learning and social adjustment, specific community demographics and cultural backgrounds, as well as other key stakeholders, including mainstream social service and community-based agencies.
• Co-host and facilitate regular local community gatherings for service providers, immigration advocates, refugee and immigrant community members, and other community stakeholders to collaborate, strategize, and identify solution-oriented action plans to address the multifaceted issues faced by refugee children and families and the host community working towards inclusion and collaboration.
• Collaborate with the Church & Community Engagement Department to mobilize, equip and engage volunteers, mentors, and church partners to build the capacity and impact of Flourishing Families programs.
• In collaboration with external engagement staff, serve as a public ambassador for WRM’s Family Flourishing work, representing WRM at local coalitions, schools and educational entities, and public forums to advocate for policies and systems that remove barriers to family self-sufficiency and well-being, promote child and youth development and family cohesion.

• Operational and Financial Management
• Oversee departmental budgeting, forecasting, and fiscal accountability in collaboration with the Finance & Operations team.
• Ensure that all programs meet or exceed funder requirements and internal performance metrics.
• Support grant proposal development, renewal processes, and compliance reporting, collaborating with the development and external engagement staff to secure funding aligned with departmental goals.
• Contribute to the diversification of funding through grants, public-private partnerships, and potential fee-for-service services.
• Maintain systems and processes for accurate data tracking, reporting, and evaluation across all program areas.

• Evaluation and Impact
• Establish clear metrics to evaluate program effectiveness and participant outcomes across all Flourishing Families program offerings while also providing leadership as a focal point for WRM around the implementation and execution of WR national DMEAL strategies.
• Review program data regularly with staff to identify strengths, gaps, opportunities for improvement, and successes to celebrate.
• Contribute to organizational learning by sharing success stories, evaluation data, and program insights with WRM leadership and WR national teams.
• Facilitate production of communications and marketing materials as it relates to Department activities in collaboration with Marketing and Communications Specialist.
• Ensure departmental participation in internal and external monitoring, audits, and evaluation processes.

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
• Bachelor’s degree required; graduate degree social work, marriage and family therapy, nonprofit management, or related field preferred. 
• Minimum of five years of experience in youth and family services, social work, federal refugee service programs, or nonprofit leadership. 

• Experience working cross-culturally and in partnership with immigrant or refugee communities. 
• Strong leadership and team-building skills with experience supervising and developing professional staff.
• Demonstrated ability to design, implement, and evaluate two-generational family-oriented programs.
• Proven ability to think strategically and execute operational plans effectively.
• Strong background in children, youth and family services, Motivational Interviewing, De-escalation, and trauma-informed practice.
• Excellent communication and interpersonal skills, with a high degree of cross-cultural competency.
• Experience cultivating partnerships with diverse stakeholders including educational institutions, public and non-profit social service providers, government agencies, community-based organizations, and others.
• Strong financial and grant management skills with ability to manage multiple funding streams.
• Commitment to trauma-informed, strengths-based, culturally responsive, and client-centered service delivery. Proficiency with Microsoft Office Suite.
• Current driver’s license and access to reliable transportation required.

• Familiarity with case management databases and data visualization tools preferred.
• Bilingual or multilingual ability preferred but not required.

World Relief offers a competitive benefits package and employee discount program for full-time, Regular, and part-time (25+ hours per week) employees

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.