Lead Technology Project & Program Manager

LOCATION:  Hybrid – 8 days a month in the office.  (See locations on the posting).

OVERVIEW

Wolters Kluwer Health Business Transformation team is searching for a strong Technical Project & Program Manager to play an important role in our transition to a new consolidated suite of business systems across the segments. The Technical Project & Program Manager will be responsible for managing all aspects of diverse, medium to moderately complex CRM, Salesforce CPQ, middleware, custom integrations, data migration and business transformation projects, including project planning, execution, timing, functionality, quality and cost. The person in this position will also play an active role as an internal change agent ensuring adoption of new processes and systems throughout the organization.

This senior Technical Project & Program Manager must have strong technical and organizational skills and be an informed team leader that makes timely decisions within a high energy, fast-paced environment. This is a tremendous opportunity for someone with a passion for improving business results by transforming the business systems and processes of a leading healthcare information technology company. 

RESPONSIBILITIES

• Manage the end-end project lifecycle for our strategic CRM, Salesforce and other projects 
• Create project plans, identify constraints and dependencies 
• Proactively manage project risks and mitigation 
• Control scope and evaluate business priorities to efficiently balance resources and projects 
• Define goals, measure progress, manage cross functional team dependencies and timelines 
• Facilitate requirements gathering and fit gap sessions 
• Maintain project documentation in MS Project, Confluence, OneDrive, SharePoint and Teams 
• Participate in a cross functional Steering Committees and facilitate trade-off/prioritization discussions as well as discuss risks and mitigation strategies 
• Lead cross functional teams, hold regular project reviews, and drive progress towards milestones and deliverables, including with vendors and internal/external implementation partners
• Collaborate and work cross-functionally with various areas of the organization to identify resource, budget and time constraints, provide direction on finding solutions to issues 
• Ensure that key stakeholder objectives are achieved throughout the transformation (including status updates, reporting, schedule tracking, and cost tracking) 
• Produce clear and concise executive reports and have confidence to present to an executive-level audience on project status and progress including financial recognition  
• Manage dependencies between multiple projects and multiple business unit needs 
• Successfully lead the delivery of projects utilizing direct and non-direct reports 
• Be an informed project leader that makes and drives timely decisions within a high energy fast-paced environment 

QUALIFICATIONS

Education: Bachelor’s or Master’s degree in Business or an equivalent field, or MBA or equivalent understanding of business process and financial concepts  

Experience:

• 7+ years of project management experience 
• 5+ year experience as a project manager on complex transformational technical projects 
• Prior experience directly managing CRM, Salesforce, CPQ and related implementations in an Enterprise environment 
• Expert knowledge in all lead to order operations 
• Able to converse in technical language and possess knowledge of Salesforce, CRMs and other systems, systems integration, data and application development 
• Experience in the identification, assessment, and management of risks; able to manage the risks, not just the risk log. 
• Experience with work estimation on technical projects 
• Familiarity with Agile and SDLC
• Excellent interpersonal and communications skills with a demonstrated ability to interact with high level non-technical stakeholders as well as technical development teams in a global environment 
• Experience working with cross functional teams comprised of internal resources, shared enterprise resources and 3rd party vendors / implementation partners 
• Proven ability to influence cross-functional teams without formal authority 
• Comfortable in developing effective relationships with cross functional stakeholders, senior leadership, and scrum teams across the organization 
• Conflict management skills including the ability to work with and resolve conflicting needs and requirements 
• Ability to analyze data, properly articulate and take proactive action on risks and dependencies 
• Ability to comprehend and communicate technical concepts 
• Possess a sense of accountability and pride for delivering on time and on budget with expected quality 
• Strong organization skills, ability to prioritize in the face of multiple project demands and focus on critical details 
• Strong interpersonal leadership skills and ability to commit, influence, motivate and successfully manage teams while working in a matrix / dotted line management structure, teams are not direct reports 
• Ability to learn new concepts/hardware/technologies quickly 
• Excellent meeting management, presentation, and facilitation skills 
• Self-motivated, able to stay on track, pursue solutions without supervision, and willing to do what it takes to get the job done 
• Experience with Change Management methodologies desired 
• Experience with multinational corporate structures is a strong plus 
• PMI and/or Lean/Agile certification(s) are required

#Li-Hybrid        

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation: