Fast Facts

WGU is seeking a motivated Business Analyst to drive process improvements and support technology solutions in Salt Lake City, Utah. This role requires leadership in project management and data analysis to enhance operational efficiency and strategic decision-making.

Responsibilities: Key responsibilities include leading process improvement initiatives, managing multiple projects, developing business cases, extracting and analyzing data, and coordinating testing processes to ensure system performance.

Skills: Required skills include advanced analytical thinking, project management, effective communication of complex ideas, and proficiency with computer applications related to the role.

Qualifications: Preferred qualifications include a bachelor's degree in a related field, at least three years of relevant experience, and certifications such as CAPM or PMP.

Location: This is an in-office position at WGU’s office in Salt Lake City, UT, United States.

Compensation: $73000 - $109400 / Annually

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Professional 308Pay Range: $73,000.00 - $109,400.00

Job Description

As a Business Analyst, you’llplay a key role in driving process improvements and supporting technology solutions that help WGU achieve its mission.You’lllead projects, analyze data, and collaborate with stakeholders to deliver actionable insights that shape strategic decisions and enhance operational efficiency. 

What You'll Do

• Lead process improvement initiatives by gathering and analyzing information from multiple sources and translating needs into actionable plans

• Manage multiple projects simultaneously, ensuring timelines, budgets, and stakeholder requirements are met

• Develop business cases, project plans, and documentation to support departmental goals

• Extract, compile, and analyze complex data sets to provide data-driven recommendations for strategic planning

• Collaborate with developers and subject matter experts to define technical vision and evaluate usability and performance trade-offs

• Coordinate testing processes to ensure system performance meets project requirements and resolve issues effectively

• Build and run reports to measure outcomes and support continuous improvement

What You'll Bring

• Bachelor’s degree in management information systems, computer science, or a related field

• Three (3) years of experience analyzing, implementing, or supporting systems, plus prior project management experience

• Advanced critical thinking, analytical, and problem-solving skills

• Strong leadership and project management abilities with excellent organizational skills

• Ability to communicate complex ideas clearly through written and oral communication

• Proficiency in using related computer equipment and applications

• Ability to build consensus and motivate teams while meeting deadlines

Bonus Points if You Have

• CertifiedAssociate in Project Management(CAPM)

• Project Management Professional (PMP) certification

• Workfront Admin Experience

Experience in lieu of education

Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager.

Preferred Qualifications

• Certified Associate in Project Management (CAPM)
• Project Management Professional (PMP) certification

What to Expect

At WGU, our mission drives everything we do—including how we hire. Our interview experience is designed to give qualified candidates the opportunity to show their best work through meaningful conversations, practical problem-solving, and authentic collaboration.

We thoughtfully review every application and invite forward the candidates whose experience and potential best align with the role and our mission. If selected,you’llhear from a recruiter or hiring manager who will guide you through the process and help you know what to expect at each stage. We aim to communicate decisions promptly and respectfully.

Here’swhat that typically looks like:

• Introductory call:We’llwalkyou through who we are at WGU and learn about your relevant experience

• Interview with the hiring manager

• Final interview with another Marketing team member

Work Location

This is a full-time, in-office position at WGU’s office in Salt Lake City, UT.

WhatYou’llReceive as a Full-Time WGU Employee

This role is a full-time, regular position (40 standard weekly hours) and includes a comprehensive benefits package designed to support your wellbeing and growth.

As a WGU employee, you’ll enjoy:

• Comprehensive healthcare: medical, dental, vision, telehealth, and mental health support

• HSA and FSA options

• Life and disability insurance, with optional accident, critical illness, and hospital indemnity coverage

• Legal assistance and identity protection

• Retirement savings plan

• Wellbeing programs

• Discounted WGU tuition for you and your family

• Flexible PTO and Sick time — no accrual required

• 11 paid holidays

• Additional paid leaves, including up to12 weeksof parental leave

Explore the full benefits overview athttps://wgubenefits.com.

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Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at [email protected].

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.